Warranty Administrator

Key Responsibilities

• Review, prepare, and submit warranty claims to manufacturers for all RV repairs covered under warranty.
• Ensure that all necessary documentation, including repair orders, technician notes, and pictures are submitted with claims to meet manufacturer requirements.
• Follow up on pending and denied claims, providing additional information as needed to ensure reimbursement.

Warranty Guidelines Compliance

• Stay updated on manufacturer warranty policies, guidelines, and procedures to ensure all claims are submitted accurately and within the specified timeframes.
• Train and educate service staff on proper procedures for warranty repairs, ensuring compliance with manufacturer guidelines.
• Maintain warranty claim activity and ensure that repairs align with warranty terms and conditions.

Communication & Coordination

• Act as the primary point of contact between the dealership, customers, and manufacturers for warranty-related inquiries.
• Communicate with service technicians, advisors, and managers to gather information required for warranty claims.
• Inform customers about the status of their warranty claims, including approvals, denials, or additional documentation needed.

A/R Tracking

• Track all warranty claims from submission to reimbursement, ensuring that payments are received and accurately offset using the Warranty A/R Reports.
• Reconcile warranty credits and debits with the dealership’s accounting department.
• Investigate and resolve any discrepancies between submitted claims and payments received from manufacturers.

Record Keeping & Reporting

• Maintain detailed records of all warranty claims, including parts, labor, and manufacturer responses, ensuring that all documentation is organized and accessible.
• Generate and present reports on warranty claim performance, highlighting key metrics such as claim approval rates, turnaround times, and revenue from reimbursements.
• Analyze warranty claim trends and provide feedback to the service team to improve repair processes and efficiency.

Cost Control & Loss Prevention

• Monitor warranty claim approvals and denials to identify areas where claims could be improved or minimized.
• Work with the service and parts departments to reduce unnecessary or unapproved warranty claims, and maintain the highest level of efficiency.
• Advise management on potential issues related to warranty coverage, ensuring that the dealership avoids financial losses due to incorrect or delayed claims.

Qualifications

• Previous experience as a Warranty Administrator in the RV, automotive, or a similar industry preferred.
• Strong understanding of warranty processes, manufacturer guidelines, and claim submission procedures.
• Excellent organizational skills with a keen attention to detail.
• Strong communication and customer service skills, with the ability to handle inquiries from both customers and manufacturers professionally.
• Proficient in using service management software.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Knowledge of RV systems and repair terminology is a plus.

Benefits

• Competitive salary based on experience.
• Medical, dental, and vision coverage.
• 401(k) with company match.
• Paid time off and holidays.
• Holiday Savings Plan.