Warranty Administrator

Key Responsibilities

• Monitor the warranty inbox and prioritize incoming requests
• Cook up warranty claims from start to finish, including submission and follow-up
• Chat with customers, technicians, sales, parts, and manufacturers throughout the claim process
• Open and manage service work orders related to warranty repairs
• Schedule warranty repairs and ensure timely completion of work
• Review service documentation (labor, parts, reports) for accuracy before claim submission
• Gather and organize required documentation (invoices, photos, reports, etc.)
• Submit claims within required timelines and according to OEM guidelines
• Track claim status and maintain accurate records of claims and service history
• Work with manufacturers to resolve approved, pending, or denied claims
• Partner with the parts team to track warranty parts and returns
• Interpret warranty coverage and explain decisions to internal teams and customers

Requirements

• 2+ years of experience in warranty administration, service coordination, or dealership operations (heavy equipment, construction, or industrial preferred)
• Understanding of warranty processes, claim lifecycle, and documentation requirements
• Excellent attention to detail and organizational skills
• Proven ability to manage multiple priorities and deadlines
• Strong written and verbal communication skills
• Proficiency with ERP/service systems and Microsoft Office (Excel, Outlook)

Preferred

• Experience working with heavy equipment OEMs and warranty systems
• Familiarity with service/write-up processes, technician labor coding, and parts workflows
• Knowledge of mechanical systems or technical service operations
• Experience analyzing warranty data and reporting metrics

This is an on-site position — you must be available to work in the office Monday through Friday.

Benefits:

• Paid time off
• Medical, dental, vision, and life insurance
• 401(k) with company match

ICM Solutions is a fast-growing company with big ambitions—to be the best crushing, underground mining rebuild, and white paving dealer in North America. Our strong, people-focused culture means your work truly makes an impact. We offer competitive benefits and are committed to equal opportunity employment.