Warehouse Technician

Position Overview

SoftWave TRT is a fast-growing medical device company revolutionizing regenerative medicine with FDA-cleared shockwave therapy devices used by top healthcare providers nationwide. SoftWave is seeking a Service Technician to repair, refurbishment, and preventative maintenance of SoftWave shockwave therapy systems. This hands-on role requires mechanical and electrical proficiency to ensure all equipment meets operational, quality, safety, and regulatory standards before return to service. This is an on-site, full-time position based in Marietta, GA. Standard day shift Monday–Friday; occasional overtime may be required to meet service demand.

Responsibilities

• Assess incoming devices and applicators to determine the type and scope of service required
• Perform cleaning of applicators and water cartridges upon receipt
• Disassemble, inspect, refurbish, and reassemble shockwave therapy devices and applicators following work instructions, safety, and quality standards
• Diagnose mechanical, electrical, and component-level issues across devices and applicators
• Replace worn or defective parts (e.g., pressure sensors, tubing, pumps and other electrical components)
• Accurately document refurbishments, repairs, parts used, and test results in accordance with FDA (Quality System Regulation) and ISO 13485 requirements
• Complete data entry into appropriate systems (e.g., Excel spreadsheets, service records)
• Use hand tools, power tools, test equipment, and soldering iron safely and effectively
• Ensure all tools and test equipment are properly maintained and calibrated
• Perform final functional verification on each device before release to inventory
• Maintain a clean, organized, and safe work environment; support continuous improvement efforts; other duties as assigned

Work Ethic & Conduct

• Maintains composure, professionalism, and a positive attitude under pressure and changing priorities
• Communicates openly, respectfully, and constructively in all interactions
• Responds to feedback and challenges with maturity and a solutions-focused mindset
• Embraces change, manages competing priorities, and proactively addresses issues before escalating
• Able to work independently, exercise good judgment, and take initiative without constant direction
• Actively contributes to team goals and fosters a positive, collaborative work environment

Qualifications

Required:

• Minimum education: High school diploma or equivalent; technical certification or associate degree preferred
• Minimum experience: 1–3 years of experience in electronics, electromechanical, or medical device repair (or equivalent hands-on experience)
• Strong mechanical aptitude and comfort working with precision components
• Experience with hand soldering
• Basic understanding of electrical systems, components, and troubleshooting methods
• Ability to read and follow technical documentation, work instructions, and sanitization procedures
• Competent in Microsoft Office programs (Word, Excel, Outlook)
• High attention to detail with a strong commitment to safety, cleanliness, and quality

Preferred:

• Experience working with Class I or Class II medical devices
• Familiarity with applicable regulatory requirements including ISO13485
• Experience working in NetSuite
• Hand soldering certification
• Certified Biomedical Equipment Technician (CBET) credential or equivalent

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

• Sitting, standing and walking, which may be for extended periods of time
• Lifting and carrying, up to 50 lbs
• Pushing, pulling, and reaching overhead
• Manipulation of objects and materials, including holding, grasping, turning, and touching
• Manual dexterity to handle small parts, tools, and test equipment
• Stooping, crouching, kneeling
• Visual acuity, both near (i.e. clarity of vision of approximately 20 inches or less) and far (i.e. clarity of vision of approximately 20 feet or more)