Warehouse Technician

Duties And Responsibilities

• Receive, inspect, and validate incoming shipments of IT equipment (laptops, desktops, accessories, peripherals)
• Store and organize inventory in accordance with warehouse standards and asset classification guidelines
• Pack, label, and ship IT equipment for end users, projects, and remote locations
• Create and manage shipping labels and documentation for equipment distribution, including virtual class kits
• Cook inbound and outbound shipments with internal teams and logistics providers
• Maintain accurate inventory records and perform regular stock checks and physical audits
• Update and manage asset records in the ITSM/Asset Management system (e.g., ServiceNow CMDB) to ensure data accuracy and completeness
• Track IT asset lifecycle activities including receiving, deployment, transfer, and retirement
• Ensure all equipment is properly tagged, recorded, and compliant with asset management policies, supporting overall asset visibility and governance
• Work closely with the Warehouse team to support: Assembly, packaging, and dispatch of new hire kits, Shipment tracking and delivery coordination, Reclaim and process IT equipment from separated employees, ensuring proper tracking, data handling, and reusability, Support internal teams by preparing equipment for deployment (basic staging, boxing, labeling), Coordinate with Service Desk, Field Support, and Asset Management teams for fulfillment and tracking of requests
• Follow standard operating procedures (SOPs) for warehouse operations, shipping, and asset handling

Skills And Qualifications

• Minimum 1 to 3+ years of experience in warehouse operations, logistics, or inventory management (IT environment preferred)
• Basic understanding of IT equipment handling (laptops, desktops, mobile devices, accessories)
• Experience using inventory or ITSM/asset management systems (e.g., ServiceNow) is preferred
• Familiarity with IT Asset Management (ITAM) processes and lifecycle tracking preferred
• Experience supporting large enterprise or managed services environments preferred
• Basic knowledge of shipping tools, courier systems, and warehouse technologies preferred
• Strong attention to detail with ability to maintain accurate records and data
• Able to manage multiple tasks in a fast-paced operational environment
• Good communication and teamwork skills
• High level of accuracy and accountability
• Strong organizational and time management skills
• Proactive and dependable work ethic
• Team-oriented with ability to coordinate across multiple functions
• Able to lift, pack, and handle IT equipment
• Adherence to safety and inventory handling procedures

Pay Range

The rate for this position is between $19.00 - $23.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.