Warehouse Technician

About the role

The Warehouse Technician ensures adherence to company policies, standard operating procedures (SOPs), and safety protocols. This role requires technical skill and experience with professional lighting, audio, backline, and/or staging equipment. The Warehouse Technician reports to the Warehouse Manager while in the warehouse and to the Show Manager when on a job site.

Responsibilities

• Schedules, coordinates, and performs preventative maintenance on all owned and sub-rented lighting equipment based on established quality control processes.
• Ensures all equipment and packages are 100% complete and show-ready at all times.
• Assists in prepping equipment for outbound orders and scanning.
• Troubleshoots damaged equipment and communicates courses of action to the department manager.
• Follows up with Logistics and Sales Managers on equipment status changes.
• Works in Flex Rental Inventory software.
• Assists in training warehouse staff on proper handling, loading, and shipping of equipment.
• Participates in and maintains department inventory on a regular basis.
• Maintains a positive and supportive attitude; reports personnel conflicts, grievances, or policy violations to the department manager.
• Assists in training new hires and existing personnel on company SOPs.
• May occasionally fill in on shows or act as a driver.

Requirements

• Ability to work days, nights, weekends, and holidays.
• Reliable transportation and punctuality required.
• High School Diploma required; college education preferred.
• Minimum of three years of relevant work experience.
• Knowledge of rigging equipment and practices is a plus.
• Warehouse operations experience is a plus.
• Forklift driving experience required; certification is a plus.
• Valid driver’s license and clear motor vehicle record.
• Ability to drive vans and small to large box trucks, and pass a criminal background check.
• Ability to load/unload trucks, perform overhead lifting, lift over 50 lbs, and push items over 100 lbs daily.
• Experience with Microsoft Office, Outlook, Word, and Excel.
• Knowledge of Flex Inventory control software is a plus.