Warehouse Support Specialist

Job Summary

We are seeking a Warehouse Support Specialist to support daily warehouse and distribution operations. This role serves as a key point of contact for shipment inquiries, order status updates, inventory support, and internal customer requests. The ideal candidate is detail-oriented, organized, and committed to providing excellent customer service in a fast-paced warehouse environment.

Responsibilities

• Support warehouse operations across multiple functional areas.
• Handle escalated internal calls and requests from purchasing and help desk teams.
• Monitor and respond to requests received through email and ServiceNow.
• Aid with inventory management and distribution of warehouse supplies.
• Cook internal customer requests and deliveries.
• Research shipment issues, order status inquiries, and distribution-related questions.
• Maintain accurate records and provide operational support as needed.
• Follow warehouse procedures, policies, and safety standards.
• Perform housekeeping duties, including recycling cardboard and packaging materials and maintaining a clean work environment.

Qualifications

• A High School Diploma or GED is required.
• 0–2 years of warehouse, logistics, inventory, distribution, or customer service experience is preferred.
• Strong verbal and written communication skills are essential.
• Excellent problem-solving and analytical abilities are required.
• A detail-oriented approach with strong organizational skills is necessary.
• The ability to work independently and as part of a team is important.
• Basic computer proficiency, including email and data entry, is expected.
• Experience with inventory control and warehouse operations, shipping and receiving, RF scanners, or inventory management systems, and ServiceNow or ticketing system experience, and customer service or operations support background are preferred.