Warehouse Supervisor, Shipping and Receiving

Summary

The Warehouse Supervisor – Shipping & Receiving is responsible for the safe, accurate, and efficient flow of all inbound and outbound materials through the dock and receiving areas. This role provides direct leadership to Shipping/Receiving Team Leaders and associates, ensuring inventory accuracy, on-time shipment performance, regulatory and customer compliance, and adherence to safety and 6S standards. The Supervisor drives continuous improvement of dock operations, coordinates cross-functional priorities, and establishes and monitors performance metrics to support overall warehouse and production objectives.

Essential Duties and Responsibilities

• Demonstrates a passionate commitment to safety and builds a strong safety culture within Shipping and Receiving. Ensures compliance with all safety and environmental policies and leads investigations, root cause analysis, and corrective actions for incidents and near misses.
• Leads, coaches, and develops Shipping/Receiving Team Leaders and associates to achieve operational, safety, quality, and service goals.
• Owns end-to-end dock operations including inbound receiving, outbound shipping, staging, and yard/dock flow to ensure on-time and accurate movement of materials.
• Establishes, monitors, and drives performance metrics such as dock-to-stock time, on-time shipment, receiving accuracy, inventory accuracy, and trailer turn time.
• Plans and adjusts staffing and schedules to meet fluctuating inbound and outbound volumes and changing business priorities.
• Ensures accurate and timely system transactions in SAP/WMS for all receiving and shipping activities to maintain real-time inventory integrity.
• Partners with Scheduling, Material Planning, Production, Quality, and Customer Service to prioritize urgent receipts and shipments and resolve constraints.
• Oversees vendor and carrier dock scheduling and performance, ensuring compliance with appointment times and shipping/receiving requirements.
• Ensures compliance with customer-specific shipping requirements, labeling, documentation, and routing instructions.
• Drives continuous improvement initiatives to eliminate waste, reduce handling, improve flow, and increase productivity in dock and staging areas.
• Ensures proper investigation and resolution of inventory discrepancies, inbound non-conformances, and shipping errors.
• Maintains high standards of warehouse organization and 6S in all shipping, receiving, and staging areas.
• Ensures associates are properly trained and certified on material handling equipment and standard operating procedures.
• Reviews and approves documentation required for receiving, shipping, and accounts payable support.
• Recognizes and reinforces positive performance and holds team members accountable to standards and expectations.
• Communicates daily priorities, performance results, and issues to warehouse and plant leadership.
• Supports and leads audits of inbound and outbound shipments to verify accuracy and compliance.
• Performs all other duties and responsibilities as assigned.

Qualifications & Experience

• Experience as a supervisor leading people and managing processes in a warehouse and/or manufacturing environment.
• Demonstrated knowledge of commonly used warehouse and inventory control processes.
• Proven ability to continuously improve operational costs and profitability.
• Proficiency in the use of ERP (preference for SAP) with knowledge and familiarity with WMS, inventory controls, facility management, etc.
• Expert knowledge of Microsoft Office Products (Outlook, Word, Excel, PowerPoint).
• Effective "hands-on" leader who garners trust and loyalty from subordinates and possesses and displays integrity and ethics that are beyond reproach.
• Proven ability to support production in a highly dynamic environment.
• Demonstrated ability working with various levels of management as well as cross-functional staff.
• Highly organized with ability to work independently as well as part of a team.
• Exhibits integrity through fair and ethical behaviors in all activities; maintains accountability for performance.
• Strong attention to detail with well-developed organizational and communication skills.
• Proven experience developing work processes to improve outcomes for the team/customers.
• Must be accountable for the success of the team and willing and able to work long hours when needed.

Education

• High school diploma required.
• Post-secondary education in Supply Chain, Logistics, or related field preferred.

Benefits

• A state-of-the-art OE manufacturing plant with a strong focus on safety and cleanliness.
• Multiple competitive Health, Dental & Vision Coverage options.
• 401K matching program.
• Paid time off + 13 paid holidays.
• Paid volunteer hours.
• Tuition reimbursement program.
• Gym reimbursement.
• Company-paid short-term disability and life insurance.
• Internal growth opportunities.
• Employee Assistance Program (EAP).
• Discounted BILSTEIN products.