Warehouse Supervisor

Role Summary

The Warehouse Supervisor is responsible for providing leadership and direction to ensure that the receiving, picking, packing, and shipping of all inbound and outbound freight is processed effectively and efficiently. This role plans and directs all phases of the inbound and outbound processes, identifies “best methods,” and develops/implements updated processes to achieve increasing success toward specified metrics at the Parts Distribution Center (PDC).

Location: Fort Worth, TX – Career Level 19L, Fully On‑Site.

Responsibilities

• Operational – 45% of the time
  • Oversee inbound and outbound processes and manpower planning to ensure efficient and accurate receipt of inventory and delivery of product to customers.
  • Manage claims, core and factory returns, and buyback processes to ensure compliance with company policies and proper documentation.
  • Respond to dealer inquiries regarding parts orders, tracking information, quality, and general PDC questions.
  • Act as liaison between dedicated carriers and the PDC to resolve issues.
  • Ensure all outbound orders are properly classified and shipping papers are created.
  • Conduct regular layered audits on inbound/outbound processes and communicate findings.
  • Assist with inbound/outbound process training and conduct monthly review sessions with employees on quality, productivity, attendance, and safety performance.
  • Maintain and submit records of employee attendance, verify information, and report to the site payroll administrator.
  • Maintain employee training plans, certifications, and other pertinent workplace documentation.
  • Collaborate with Outbound, Inbound, and Inventory Leads to achieve daily objectives, identify best methods, suggest process improvements, and implement updated procedures.
  • Investigate billing/outbound errors for the Finance Team and trace possible stocking or receipt errors, reconciling inventory discrepancies.
  • Provide training for team members to ensure compliance with quality procedures, safety requirements, and Standard Work documentation.
  • Assist the Warehouse Operations Manager in contacting dealers, acting as liaison between dealers and carriers to resolve freight loss or damage claims, and reviewing packing and shipments.
  • Evaluate carrier routings, operating efficiencies, transportation modes, procedures, timelines, and fiscal objectives.
  • Work with the Outbound Lead to group deliveries and create Goods Issue transfer orders.
  • Report packaging concerns promptly and coordinate repacking for inbound part numbers when appropriate.
  • Process scrap in concert with vendors, execute inventory scraps, and maintain scrap inventory status per environmental regulations.
  • Arrange and conduct disposal of hazardous waste materials according to regulations.
  • Review the buyback schedule and work with the Returns Administrator to maintain a steady flow of work, enhancing dealer service.
• Supervisory – 45% of the time
  • Coach team members to stay motivated and engaged in achieving efficiency and accuracy targets.
  • Act as a change agent by modeling desired behaviors, promoting two‑way communication, sharing best practices, and serving as the first point of conflict resolution on process questions.
  • Promote an atmosphere where employee contributions are valued and integral to providing exceptional customer service.
  • Resolve employee conflicts in line with company guidelines and consult HR when necessary.
  • Work with other PDC Operations to ensure compliance with health and safety legislation.
  • Develop, implement, follow, and periodically review safety, HazMat, and housekeeping procedures.
  • Conduct audits and work observations to ensure process discipline.
  • Gather, analyze, and present department performance data to the PDC Manager, including operational and budget performance.
  • Recommend solutions to variances as needed.
  • Examine current warehouse methods, identify best methods, suggest process improvements, and implement updated processes in cooperation with leads and staff.
  • Prepare, monitor, and take action to ensure operational budgets for the direct area of responsibility are achieved.
  • Schedule employee vacations while maintaining continuous service levels.
• Strategic – 10% of the time
  • Collaborate with the PDC Manager on short‑ and long‑term planning, budgeting, expense control, and implementation of the overall PDC business plan.
  • Monitor the effectiveness of preventive maintenance activities toward safety and operational goals in conjunction with the Facility Engineer.

Requirements

• 5+ years of experience at a distribution or warehouse facility.
• 3+ years of supervisory/leadership experience in a warehouse setting.

Education

• High School Diploma (required).
• Bachelor’s Degree (desired).

Skills

• Analytical and conceptual thinking – using logic and reason, creative and strategic.
• Communication skills – interpersonal, presentation, and written.
• Computer savvy – skilled in the use of software.
• Integration – joining people, processes, or systems.
• Influencing and negotiation skills.
• Problem solving.
• Resource management.

Specialized Skills

• Knowledge of distribution/warehousing practices and procedures.
• Knowledge of Lean methodologies.
• Knowledge of wave and batch processing.
• Demonstrated continuous improvement efforts.
• Strong understanding of industry parts systems and operations.
• Knowledge of computer systems.
• Experience establishing and holding employees accountable to specified KPIs.
• Facility Equipment Training.
• Facility Safety Training.
• HazMat Training.
• Formal OSHA or WHMIS training.

Desired Skills

• 3+ years of experience at a PDC or RDC.
• Knowledge of Dealer Parts Operations.
• Practical experience and good working knowledge of SAP.
• Thorough knowledge of TekRF transactions and systems processing.