Warehouse Supervisor

General Position Summary

The Warehouse Supervisor will support the Warehouse Manager in managing warehouse operations, processes and procedures aligned with executing and maintaining the flow of merchandise from intake to the guest for all Space Needle and Chihuly Gardens and Glass retail locations and non‑retail departments, utilizing the Warehouse’s resources. The role supports the company’s vision, goals and initiatives while displaying a guest‑centric attitude in all interactions.

Essential Responsibilities

• Supervising and assisting training of all warehouse/stock team members to ensure high productivity and compliance with company procedures and standards.
• Conducting warehouse stock team member reviews (probationary and annual).
• Enforcing company policies and implementing the Progressive Discipline Process.
• Supervising and assisting in daily Gift Shop replenishment to ensure all stocking standards are met.
• Supporting, organizing, and preparing all on‑site stock areas for inventory.
• Supervising audits and reconciling discrepancies during inventory.
• Assisting and communicating warehouse/stock team schedule and break information.
• Supporting online business as needed (printing orders, pulling orders, shipping orders, customer service, updating Shopify information).
• Maintaining proper warehouse operation supply inventory.
• Overseeing all transfers and keeping accurate inventory of off‑site merchandise.
• Tracking overdue invoices to ensure accruals are accurate.
• Participating in physical inventory and rectifying overages, shortages, and polling/accounting needs.
• Supporting and assisting retail invoicing as needed.

Other Responsibilities

• Ensuring daily stock status changes are updated on order sheets.
• Supporting peak‑season overnight shift.
• Ensuring weekly markdowns are completed per procedure.
• Assisting the Warehouse Manager in leading meetings to inform and motivate the team.
• Issuing work orders promptly.
• Documenting incidents and accidents related to security or emergencies.
• Liaising with Team Leaders and Buyers regarding product status.
• Supporting the team‑member recognition program.
• Applying knowledge of fire, life, and safety and emergency procedures.
• Performing additional tasks as requested by management for the success of the business and property.

Education, Experience, and Skills

• Retail and/or supervisory experience.
• Ability to lift 50 pounds.
• Ability to drive a company van.
• Excellent time‑management skills.
• Ability to anticipate and solve problems.
• College degree preferred.
• Exceptional written and verbal communication skills.
• Familiarity with Microsoft Windows, Word, and Excel.
• Demonstrated “Guest First” attitude.
• Ability to work weekends.

Pay

Hourly Rate: $25.30 – $26.00 per hour.

Benefits

• Medical, dental, vision, life, and long‑term disability insurance.
• 401(k) plan with a match of 50 % of the first 6 % you contribute (equivalent to 3 % of wages).
• Deferred compensation into a 401(k) account at company shareholder discretion; eligibility after one year of service with an annual plan entry date of October 1.
• Paid personal days (10 per year).
• Paid time off of 14 days per year (based on a 2,080‑hour work year).
• Tuition reimbursement of 50 % up to $2,500 per year.
• New‑child family leave up to 4 weeks while on approved FMLA and enrolled in the company‑sponsored medical plan.
• 25 % discount on many Space Needle purchases (retail, food and beverage; not applied to alcohol).
• Charitable contributions/matching gifts up to $200 per year.
• $165 per month towards parking or ORCA card.

Schedule

• Full‑time position.
• Weekend work required.
• Support for peak‑season overnight shift.