Warehouse Supervisor
About the role
The Warehouse Supervisor at Short Story is a critical position within our fast-growing, technology-powered retailer. Reporting directly to the Director of Operations, you will oversee a team of warehouse associates and functional Team Leads, ensuring peak efficiency and customer satisfaction.
Responsibilities
Ensure the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by supervising, organizing, directing, and training warehouse employees and establishing, monitoring, and managing operation goals.
Support development of warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory management, gate processes, and shipping.
Review and prepare workflow, manning and space requirements, equipment layout, and action plans while ensuring productivity, quality and customer service standards are met.
Inspire, develop, and support your direct reports and warehouse associates.
Connect your team to our vision and bring focus & intention to delivering on our stated goals.
Manage the labor planning needs for your team to meet weekly goals through accurate planning for current and future hiring needs.
Review daily performance data and analyze for trends and opportunities. Make informed decisions and respond to changing operational needs effectively, e.g., staffing and process changes.
Support some of these functional areas: Outbound, Returns, New Merch, and Support.
Requirements
You have a four-year degree or equivalent professional experience.
You are an exceptional people manager with 3+ years leading large teams.
You are proficient in Microsoft Office (Excel, Word, PowerPoint) or G Suite (Google Sheets, Docs, Slides).
Qualifications
You are comfortable delivering frequent written and oral feedback.
You are flexible and accept change readily with a driven and positive mindset.
You are eager to learn and excited to help build a company from the ground up.
Other Qualifications
Bilingual English & Spanish - bonus.
You thrive in fast-moving environments where you will move quickly.
You are energetic and ready to be on-the-go -- leading your team from the floor for 8 or more hours per day.
You have strong problem-solving skills with the ability to think analytically while working in a fast-paced startup environment.
You have an entrepreneurial mindset: You must be comfortable and confident leading a small team where your ideas and efforts will have a direct impact on company processes.
You are expert in verbal and written communication with internal and external stakeholders.
You have previous experience working in ecommerce or a tech startup is a plus.
You must be able to wear many hats with a hands-on, ready to go attitude.
You must be able to work in our warehouse in South San Francisco.
Benefits
Medical, dental, and vision benefits.
401(k) with company match.
Flexible PTO policy.
Catered lunch on Fridays and company events.
Employee discount on merchandise.
Opportunity to work at a Y-Combinator backed startup alongside a dedicated and experienced founding team.
Short Story Culture
At Short Story, you'll get to work at an early stage start-up, to build the culture, and to have an outsized impact on our company and society. You'll be a key part of the company with the ability to make high impact decisions. You'll get the opportunity to try your hand at new things. We deeply believe in giving people opportunity to venture into new areas. We are a successful, fast-growing startup solving problems that have not been solved before and reinventing fashion for an underserved segment. We are a group of smart, passionate, hustlers with a wealth of diverse experiences. We are motivated by unique challenges and opportunities. We are our own customers; many of us on the team are petite women who love our products. We are driven by the mission of helping petite women find their perfect fit so they can dress with total confidence.
Equal Employment Opportunity
Short Story is committed to providing equal employment opportunity and a work environment free of discrimination and harassment for all employees and applicants. We work diligently to ensure equal opportunity for all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, Veteran status, or other legally protected characteristics.
Compensation Range
$65K - $90K