Warehouse Supervisor

About the role

Riverside Logistics Supervisors are responsible for leading a team of associates performing warehouse functions as assigned. They provide support to the Warehouse Manager in the analysis of workloads to determine work schedules and billing activities. Effectively communicates on a daily basis with management, peers, team members assigned and external customers. Ensures accuracy, work quality and strict adherence to company and customer specified standards/requirements.

Responsibilities

• Performs all functions of Associates and Team Leader, as needed.
• Posts and creates Warehouse Documents as needed for assigned position.
• Utilizes a Warehouse Management System (WMS) to manage warehouse operations such as Routing batches including travel documents for the assigned facility as needed.
• Analyzes work activities and volumes providing the Warehouse Manager with a daily update.
• Assists Warehouse Manager with determining work schedules and appropriate staffing arrangements.
• Ensures compliance with Riverside and customer policies and procedures with strict adherence to quality guidelines.
• Provides constructive feedback in a positive manner to their assigned teams.
• Assists Warehouse Manager in conducting regular team meetings.
• Communicates regularly with supervisors, managers, subordinates, warehouse personnel and peers.
• Enforces company policies outlined in the Employee Handbook and recommend corrective or disciplinary actions to Warehouse Manager as needed.
• Interacts with customers via phone, fax, and email regarding daily cross dock orders and shipments.
• Researches cross dock receipt discrepancies on as needed basis.
• Trains associates and other personnel on SOP’s and Work Instructions.
• Processes Return Goods Authorization (RGA) as assigned.
• Performs maintenance for customer log spreadsheets
• Inspects Nonconforming Material Report (NCMR) and provides update/findings to customers.
• Opens and closes assigned facility and provides security alarm response.