Warehouse Supervisor

Roles & Responsibilities

The Food & Beverage Warehouse Supervisor is responsible for managing the operations of all warehouse locations throughout the park. This position will be responsible for all aspects of warehouse operations and its team members, including training, accountability, food safety and sanitation, internal guest service, receiving activities, delivery fulfillment and quality controls. This role also assists in hiring, scheduling, reporting and training activities.

Supervisory Duties

• Supervise the daily operations of the Warehouse team and any other assigned departments
• Lead by example, attitude, and as a representation of [Park]'s core values
• Act as an approachable mentor and coach to all assigned team members
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests
• Become knowledgeable of performing the essential duties of all warehouse positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline
• Ensure that all required meal and other breaks are being given in accordance with [State] law
• Absorb the responsibilities of other warehouse positions when needed

Departmental Duties

• Conduct opening and closing procedures of all assigned areas
• Practice, teach and enforce proper food safety guidelines adhering to company policy and local Health Department requirements
• Maintain all alcohol safety practices when applicable
• Oversee quality controls of food items and ensure perishables are being rotated properly
• Ensure that cleanliness of all interiors and exterior warehouse areas is maintained
• Manage inventory, focusing accurately and timely receiving, order fulfilment, physical and cycle counts and waste controls
• Interface with other stakeholders on product and supply needs
• Interface with maintenance on all equipment or physical plant needs
• Inspect all products that are delivered to ensure they are undamaged
• Ensure that all invoices from deliveries are properly received and communicated to the proper colleagues for payment
• Ensure that the Warehouse team is following safety guidelines set by the organization as well as OSHA, Department of Health, State, and Local guidelines

Education And Experience

• A High School Diploma, GED, or equivalent preferred
• 2+ years of previous warehouse experience and/or supervisor experience preferred
• Must become certified to operate forklifts and/or other mechanical equipment within 30 days of hire
• Must become Food Handler Safety Certified (ServSafe or similar) or become so within 90 days of hire, when required by state and local guidelines

Requirements

• Must be at least 18 years of age to comply with [State] Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Ability to work until later hours of the evening, from open to close
• Must possess a valid driver’s license and a good driving record
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Proficiency in Microsoft products, including Excel

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Frequent stoop, twist, kneel, bend, squat, or reach above shoulders
• Remain sedentary for periods of time, while using a computer
• Work in enclosed spaces and refrigerated areas
• Frequent repetitive motion and lifting of heavy objects
• Carry, push, pull, lift, and hold objects weighing 50 pounds or more
• Consistently use hands to grasp, control, move objects/tools
• See details of objects that are more than a few feet away

Working Conditions

• This role will be based in both an office setting as well as many other indoor and outdoor park locations
• Subject to frequent interruptions and requests that may require reprioritization of activities
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to refrigerated temperatures on a regular basis
• Subject to frequent repetitive motion and lifting of heavy objects
• Some exposure to dust and chemical cleaning agents

Team Member Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Splish Splash and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season