Warehouse Supervisor

About the role

The Site Supervisor is the number two to the Operations Manager (Site Leader) and serves as the primary floor leader for daily sort and outbound operations. Reporting directly to the Operations Manager, you will be responsible for executing the Labor and Operations plan, leading a team of rotating hourly associates and leads, and ensuring Safety, Quality, and Cost standards are met on every shift. This is a hands-on leadership role that requires strong floor presence, operational discipline, and the ability to step in and run the site independently when needed.

Responsibilities

• Safety: Collaborate with the Operations Manager to design and implement safety standards and procedures for the market. Ensure Personal Protective Equipment (PPE) availability for all personnel. Train and enforce company safety standards with hourly personnel. Champion OSHA compliance and a safety-first culture across your team.
• Outbound: Manage the warehouse outbound process. Ensure packages are sent out for delivery each operating day according to company schedule requirements. Achieve Safety, Quality, and Cost metrics and lead continuous improvement initiatives.
• Sortation: Manage the warehouse sortation process. Ensure packages are sorted for delivery accurately and efficiently. Achieve Safety, Quality, and Cost metrics and lead continuous improvement initiatives.
• Team Management: Train, lead, mentor, and develop a team of hourly leads and associates, including both full-time employees and contingent/platform workers. In collaboration with the Operations Manager, select and onboard hourly associates and build the bench of qualified warehouse personnel ahead of volume increases. Develop, implement, and manage warehouse work procedures, rosters, and staffing assignments to achieve company Safety, Quality, and Cost standards. Train and certify leads and associates in role-specific tools, processes, and safety protocols.
• Operational Problem Solving: Investigate, troubleshoot, and resolve operational issues in real time during shifts. Proactively communicate SLA risk, staffing gaps, or operational variances to the Operations Manager. Surface problems early. Coordinate with other departments to resolve issues affecting sort execution and delivery timelines. Use data to identify operational trends and flag process improvement opportunities to the Operations Manager.
• Supply Management: Develop and implement a warehouse supply inventory management system to ensure sufficient supplies are available for operations, prevent stock-outs, and reduce overall costs. Submit bi-weekly orders for warehouse supplies.

Requirements

• High school diploma or equivalent; 2+ years of related experience required in last-mile delivery, transportation, warehousing, or logistics.
• Demonstrated supervisory or lead experience, with the ability to select, direct, train, and motivate a team of hourly personnel including contingent workers.
• Strong floor leadership instincts. You are present, visible, and accountable on shift.
• Excellent verbal and written communication skills, with the ability to engage effectively across diverse audiences and all levels of the organization.
• Strong analytical and problem-solving skills; ability to identify and act on operational issues in real time.
• Excellent organizational skills and attention to detail.
• Strong time management skills with a proven ability to meet deadlines and produce high-quality work under pressure with minimal supervision.
• Ability to work independently, prioritize tasks, and delegate when appropriate.
• Proficiency with Google Drive, Slack, and related operations tools; comfort with data and interest in using technology to improve workflows.
• OSHA Forklift Operator certification is a strong plus.

Qualifications

• Highest level of integrity and ethical behavior.
• Ability to work independently and as part of a team.
• Passion for customer service and delivering exceptional experiences.
• Experience with Microsoft Office Suite.

Skills

• Leadership and Supervision
• Operational Discipline
• Problem Solving
• Team Management
• Warehouse Operations
• Logistics
• Supply Chain Management
• OSHA Compliance

Benefits

• Comprehensive health insurance options
• Flexible spending accounts
• Retirement savings plans
• Employee assistance programs
• Professional development opportunities
• Work-life balance initiatives

Pay

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonuses, equity, or commissions.

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