Warehouse Supervisor

Essential Functions

Directs daily shift operations to include selection, shipping, receiving, and trailer loading operations.

Reviews orders, shipping or receiving notices to determine work sequences, ensuring priority loads are handled timely.

Supervises daily activity of warehouse Team Members and Transportation Team Members.

Assigns work and monitors productivity to ensure high standards of quality, accuracy, housekeeping, product damage minimization, safety, and overall efficiency.

Plans assignments, coordinates, and monitors operations within the warehouse and transportation to ensure on-time deliveries are achieved, reducing irregularities and damage.

Promotes safety in work processes and Team Member performance by supporting company and/or facility safety programs by educating Team Members, and ensuring a generally safe work environment.

Enforces safety rules and regulations; ensures incidents are reported and documented.

Communicates policies, safety regulations, and SOPs to operators and Traffic Manager; monitors compliance and consistency; takes corrective action as necessary and documents the issue and actions taken.

Conducts shift change/start-up meetings.

Audits loads that are picked and staged on the dock, providing feedback to the operators and other supervisors.

Ensures facility is maintained clean and in an orderly fashion; audits aisle assignments to ensure proper documentation and completion of housekeeping.

Ensures product damage is kept to a minimum.

Works to maintain high level of Team Member morale and recognition.

Trains, coaches, and provides feedback to warehouse and transportation Team Members, and performs regular evaluations of Team Members through factual data and subjective observations.

Counsels/coaches Team Members regarding job performance, methods of performing job tasks, and safety.

Resolves Team Member relations issues that arise during shift.

Investigates operational errors/discrepancies to determine the cause; counsels/coaches operators about resolution and recommends corrective action where needed.

Investigates any inventory issue, including holds or missing products for orders.

Confers with Inventory Team about accuracy and quality control issues.

Reviews and ensures accuracy of time records; approves time records.

Informs Warehouse Senior Management of all operating issues and problems and makes recommendations for corrective action to ensure quality warehouse operations and customer service.

Prepares, compiles, and submits reports on work activities, operations, and work-related accidents.

Drives vehicles or operates machines or equipment to complete work assignments or assist workers.

Position Qualifications

• Attendance - Ability to work required schedule and arrive at work on time and work alternative schedules to accommodate the needs of the business.
• Communication - Ability to effectively communicate in writing and verbally in a courteous and professional manner with others. Ability to understand and follow verbal and written instruction.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Relationship Building - Ability to establish and maintain effective working relationships with customers, co-workers, and management.
• Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
• Coaching and Development – Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Mental Math – Ability to perform basic math (addition, subtraction, multiplication and division) in all units of measure using whole numbers, fractions, and decimals.
• Language - Ability to read and interpret documents such as receivers, invoices, operating instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information to top management, customers, and Team Members.
• Accuracy - Ability to perform work accurately and thoroughly.
• Detail Oriented - Ability to pay attention to the minute details of a project or task and prioritize tasks.
• Analysis Skills – Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Reliability – Ability to be dependable and trustworthy.
• Responsibility – Ability to be held accountable or answerable for one’s conduct.
• Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Business Acumen – Ability to grasp and understand business concepts and issues.
• Decision Making – Ability to make critical decisions while following company procedures.
• Self-Motivated – Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.