Warehouse Supervisor

About the role

Gold Star Foods is the leading food distributor to K-12 schools in the United States. We are devoted to providing our customers with incredible customer service and believe our employees make the difference. Join our team and experience a workplace where you enjoy coming to work every day.

Responsibilities

• Execute the day-to-day activities and lead line level employees in their daily responsibilities.
• Ensure that the warehouse functions efficiently with a high degree of accuracy.
• Maintain high team spirit in a neat and safe work environment by improving morale and reducing turnover.
• Supervise staff and delegate required daily work tasks.
• Recommend personnel actions to the Warehouse Managers, including promotions, transfers, and disciplinary actions.
• Implement procedures to attain goals and monitor progress.
• Prioritize and schedule warehouse daily workload.
• Act as a liaison between the Warehouse Department and Customer Service Department regarding issues impacting customer service expectations.
• Handle increased responsibility above normal duties as activity demands.
• Be present on the warehouse floor to ensure effective supervision.
• Ensure warehouse employees understand and implement effective work practices.
• Apply conflict resolution techniques.
• Assist in addressing daily issues within the Warehouse Department and provide instruction and communication procedures.
• Effectively troubleshoot issues to ensure timely resolution.
• Make routine decisions to ensure customer orders are pulled correctly and professionally.
• Assist Warehouse Managers in holding line workers accountable for adherence to policies and procedures, including managing overtime and double-time.
• Present a professional image and attitude to other employees.
• Communicate concerns or problems to the Warehouse Managers.
• Ensure work schedules and break times are correctly implemented, and jobs are assigned effectively.
• Ensure the order pulling process meets the highest level of productivity.
• Ensure order pulling and product placement on routes are accurate and damage-free.
• Direct workflow and motivate warehouse associates to ensure accurate and timely deliveries.
• Monitor work processes and suggest modifications to improve productivity, efficiency, and accuracy while reducing costs.
• Troubleshoot Warehouse Department processes to identify weaknesses and recommend policies to strengthen controls.
• Substitute for hands-on work as needed.
• Set deadlines to ensure timely completion of workload.
• Ensure daily housekeeping of the Warehouse Department is carried out.
• Execute daily and weekly reporting of KPIs and operations-related data to Warehouse Manager, Site Leader, and regional VPO.
• Attend and participate in meetings in person and virtually during the work week.

Requirements

• Minimum of 3 years of warehouse supervisory or lead experience in a fast-paced distribution or logistics environment.
• Proven ability to lead, motivate, and develop warehouse teams while maintaining a positive, safe, and productive work environment.
• Strong understanding of warehouse operations, including inventory control, shipping/receiving, order accuracy, and productivity metrics.
• Experience enforcing safety, food safety (SQF), and compliance standards.
• Excellent organizational, communication, and decision-making skills with the ability to prioritize multiple tasks under pressure.
• Demonstrated proficiency in Microsoft Office Suite (Excel, Word, Outlook) and warehouse management systems (WMS).
• Ability to work flexible hours, including early mornings or extended hours, as needed to meet operational demands.
• High school diploma or GED required; associate or bachelor’s degree in business, logistics, or related field preferred.
• Must be able to lift up to 50 lbs. and work in cold storage or warehouse environments as required.
• Knowledge of Safe Quality Food (SQF) standards.

Working Conditions and Physical Demands

• Individuals may need to sit or stand as needed.
• May require walking primarily on a level surface for periods throughout the day.
• Reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials.
• Proper lifting techniques required; may include lifting up to 50 pounds on occasion.