Warehouse Supervisor

About the Role

As one of the nation's largest suppliers of appliance and HVAC parts, Encompass (Parts Town Home) serves both businesses and consumers through B2B and B2C divisions, helping repair technicians, manufacturers, home warranty providers, and DIYers get parts fast and securely. The company emphasizes core values of customer service, enthusiasm, integrity, courage to embrace change, and safety.

The Inbound Supervisor at our fulfillment center oversees the daily operations of receiving and putaway. This role ensures inbound shipments are accurately unloaded, inspected, processed, and stored, while maintaining high inventory accuracy and quality standards. The Supervisor leads a team of warehouse associates, enforces safety and compliance, and drives process efficiency to support overall operational performance.

Responsibilities

• Supervise and coordinate activities including unloading, receiving, inspection, staging, and putaway, ensuring timely and accurate processing of incoming shipments.
• Monitor employee performance, provide coaching, and conduct training to maintain high productivity and quality standards.
• Ensure adherence to company policies, safety procedures, and quality control standards.
• Collaborate with warehouse leadership and other departments to optimize workflow and resolve operational issues.
• Maintain an organized and clean work environment in the receiving and putaway areas.
• Monitor and report on productivity, error rates, and accuracy; implement corrective actions as needed.
• Assist in developing and implementing continuous improvement initiatives to increase efficiency.
• Schedule labor and manage timekeeping for team members to ensure adequate staffing during shifts.
• Promote a positive, team-oriented culture and support employee engagement.

Requirements

• High school diploma or GED required; associate degree or relevant coursework in supply chain or logistics is a plus.
• 2+ years of experience in warehouse operations, with at least 1 year in a lead or supervisory role.
• Experience with warehouse management systems (WMS) and RF scanning equipment.
• Strong organizational and problem-solving skills.
• Effective communication and leadership abilities.
• Proficiency in English (verbal and written).
• Ability to work in a fast-paced environment and manage multiple priorities.
• Knowledge of OSHA safety standards and best practices in warehouse operations.
• Flexibility to work various shifts, including weekends or holidays, as needed.
• Ability to lift up to 50 lbs. regularly and stand/walk for extended periods.
• Comfortable working in varying warehouse temperatures and conditions.
• Manual dexterity to operate warehouse equipment and tools.
• Experience with Lean or Six Sigma methodologies is helpful.
• Forklift certification preferred.

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Employee assistance programs
• Paid time off, paid holidays, and paid parental leave
• Professional development opportunities
• Team member appreciation events and recognition programs
• Casual dress code
• Team member discounts on merchandise and special deals with suppliers
• Free Nike Air Zoom Pegasus running shoes for each team member
• Regular team BBQs and catered meals
• Referral bonus program
• Forklift training programs
• On-demand pay options (access earned wages as needed)
• High-energy music throughout the warehouse

Pay

The hourly range for this role is based on qualifications, experience, equipment, and geographical location. Encompass is a pay-for-performance company; in addition to base pay, some roles offer a production bonus depending on the role.

Schedule

Monday – Friday, 9:00 AM – 6:00 PM, with occasional overtime and weekends as needed.