Warehouse Supervisor

Role Responsibilities

• Ensure customer returns are processed in line with established departmental metrics and reflect the Boden brand expectations
• Collaborate with Contact Center to ensure customer journey expectations are met by raising issues and discussing areas of improvement
• Identify and raise any carrier issues
• Provide daily direction and communication to employees to ensure key department metrics are met
• Effectively manage staffing levels based on available work, working in conjunction with other Team Leaders to best utilize talent across the warehouse
• Lead, motivate, and develop the departmental Senior or Senior-in-Training, if applicable
• Hold employees accountable to policies by identifying and addressing violations by delivering disciplines following guidance from HR
• Handle termination discussions and leaver forms following guidance from HR
• Maintain time and attendance tracking and reporting accurately for department employees
• Achieve accurate records of hours, KPI, and productivity data
• Actively coach team members and provide feedback to meet and exceed productivity expectations
• Create and maintain a high-quality work environment to encourage team members to perform at their highest level
• Establish work procedures and processes that support the company, departmental standards and strategic directives
• Collaborate and effectively communicate with fellow Team Leaders and Managers regarding cross-functional needs and issues including staffing, shared work functions and employee issues
• Meet with direct reports regularly, off the floor, to discuss employee performance, departmental metrics and goals, and to keep an open line of communication
• Conduct and deliver effective and meaningful performance evaluations
• Actively engage in problem-solving and continuous improvement activities
• Interview and select prospective employees for open warehouse positions
• Ensure adequate training for all new hires is provided
• Use appropriate judgement in upward communication regarding departmental or employee concerns
• Attend and participate in regularly scheduled and impromptu meetings
• Participate as an active and positive team member in all areas, improving efficiencies
• Maintain consistent and reliable presence for team and operations during scheduled shifts
• Develop and maintain a positive working relationship with all Boden teams
• Attend and participate in regularly scheduled and impromptu meetings
• Participate as an active and positive team member in all areas, improving efficiencies
• Maintain consistent and reliable presence for team and operations during scheduled shifts
• Develop and maintain a positive working relationship with all Boden teams
• Attend and participate in regularly scheduled and impromptu meetings
• Participate as an active and positive team member in all areas, improving efficiencies
• Maintain consistent and reliable presence for team and operations during scheduled shifts
• Develop and maintain a positive working relationship with all Boden teams

Requirements

• Minimum of one year in a Senior Warehouse Associate role or equivalent
• Previous management experience preferred
• Proficiency in Microsoft Office: Word, Excel
• Strong verbal and written communication skills
• Adaptable and open to change
• Ability to work in changing and fast-paced environment
• Flexible working hours