Warehouse Specialist Graduate (Supply Chain and Logistics- Fulfillment Centers Operations) - 2027 Start

About the Team

TikTok Shop's Supply Chain & Logistics team is seeking an experienced Fulfillment Node Operations Manager to oversee building operations, maintenance, and compliance, ensuring a safe, productive, and comfortable work environment. Our mission is to enhance the delivery experience while minimizing costs through seamless integrated Fulfillment by TikTok (FBT) solutions.

Responsibilities

• Manage end-to-end e-commerce fulfillment operations, including inbounding goods, pick, pack, and outbound operations.
• Own and deliver operational KPIs and cost targets for regional areas, focusing on safety, productivity, quality, and financial goals.
• Provide strategic and long-term planning inputs, including peak season planning.
• Drive continuous improvement to optimize operations and enhance productivity.
• Champion strategic projects with network-wide impact, leveraging cross-functional teams and third-party service providers.
• Establish objectives and metrics for node operations in safety, quality, productivity, and customer experience.
• Set clear goals and expectations for team members, measure performance, and provide feedback.

Qualifications

Minimum Qualifications

• Bachelor's degree in Business, Logistics, Operations, Engineering, or a related discipline (completing or recently completed).
• Experience managing third-party logistics providers or vendors.
• Strong project management and continuous improvement skills.
• Experience managing inbound, outbound, or quality operations with a thorough understanding of key metrics, inputs, and outputs.
• Proven track record in operations management, including problem-solving, capacity planning, and cost management.

Preferred Qualifications

• Experience with continuous improvement methodologies such as Lean Six Sigma or Kaizen.
• Experience writing training documents and standard operating procedures.

About TikTok

TikTok is the leading destination for short-form mobile video, with a mission to inspire creativity and bring joy. Our global headquarters are in Los Angeles and Singapore, with additional offices in cities worldwide, including New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

At TikTok, we create value for our communities by inspiring creativity and bringing joy. We lead with curiosity, humility, and a desire to make an impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We embrace an "Always Day 1" mindset, fostering resilience and achieving meaningful breakthroughs together. When we create and grow together, the possibilities are limitless.