Warehouse/Service Specialist

THE POSITION

Acts as trainer and resource for Service Specialist staff, supporting Dispatcher role as needed. Responsible for delivering and picking up patient supplies and equipment to/from their homes in accordance with all policies and procedures.

Equipment Processing/Biomed Activities

• Cleans, tests, and performs minor repairs & maintenance on equipment and related accessories per company policy and manufacturer’s recommendations.
• Recommends improvements and/or procedural changes to the Biomedical Supervisor.
• Interacts with internal and external customers to provide assistance with equipment needs.
• Opens low level equipment and performs repairs while meeting electronic and healthcare industry standards.
• Completes equipment processing administrative tasks such as data entry and paperwork.

Service Specialist/Delivery Activities

• Establishes and maintains effective relationships with the patients, families and caregivers as well as all PHS employees.
• Manages time efficiently and be competent in estimating drive times.
• Aids Support Services department as needed which may include delivering equipment to patients from time to time in certain locations.
• Interacts with customers/clients, as necessary.
• Schedules and makes deliveries to patients’ homes in a timely manner.
• Confirms delivery and reports potentially unsafe conditions.
• Performs and instructs the initial set-up of oxygen and some DME.
• Performs data entry functions to log customer visits, conversations and follow-ups.
• Captures and coordinates regular maintenance service to company vehicles.

Warehouse Activities

• Compares identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.
• Determines method of shipment based on time constraints and customers’ special needs.
• Selects preassembled containers or assembles cardboard containers.
• Picks correct products per order and prepares packages for shipping.
• Posts weights and shipping charges, and affixes postage.
• Unpacks and examines incoming shipments for damage and reports to purchasing if needed.
• Examines outgoing shipments to ensure shipments meet specifications.
• Aids clinicians with locating and preparing equipment and supply needs.
• Completes necessary warehouse-related paperwork.
• Maintains inventory of shipping materials and supplies.
• Orients and trains company staff to warehouse as needed.

REQUIREMENTS

• High school diploma or general education degree (GED); or 2+ years related experience and/or training; or equivalent combination of education and experience.
• Durable medical equipment (DME) experience preferred.
• Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills.
• A high level of initiative combined with a customer service mentality is also required.
• Experience in Brightree EHR a plus!

Preferred Qualifications

• Ability to use navigation system and follow maps.
• Basic computer skills including Word and Excel.

BENEFITS

• Generous Paid Time Off (PTO) for full time employees to ensure a healthy work-life balance.
• 401(k) Matching to help secure your future.
• Tuition Reimbursement to support your educational and professional growth.
• Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care.
• A supportive and fulfilling work environment where your contributions directly impact children’s health and well-being.