Warehouse Returns Lead - Portland

About the role

The Warehouse Returns Lead coordinates the daily returns workflow for Portland RDC #950. This role supports accurate and timely customer credits, inventory control, associate development, safety, and effective communication across the warehouse, sales, and counter teams.

Responsibilities

• Coordinate job-site cleanup returns, daily customer returns, and RMA/RGA activity from receipt through final disposition
• Review returned material and supporting documentation for accuracy, condition, traceability, and appropriate next steps
• Partner with sales writers to confirm restocking percentages and support accurate, timely customer credits
• Monitor and clear warehouse in-process and status queues in accordance with month-end requirements
• Serve as the primary responder for returns emails; acknowledge requests promptly, investigate issues, and communicate resolution status
• Partner with the counter team to process canceled orders and counter returns accurately and on time
• Assign and coordinate daily work, monitor priorities, remove workflow barriers, and escalate unresolved issues to the supervisor or manager
• Support weekly associate performance reviews using accurate, data-driven measures and documented observations
• Provide hands-on coaching, process guidance, and problem-solving support while maintaining clear accountability for standards
• Train associates on returns procedures, systems, RF scanning, documentation, quality, and safe work practices
• Maintain a safe, organized work area and consistently follow and reinforce company safety policies
• Lead by example and model safe, accurate, efficient, and respectful work practices
• Set clear daily priorities and follow up on completion, quality, and service expectations
• Coach associates constructively, recognize progress, and address performance gaps promptly
• Work effectively across departments and communicate issues before they affect customers or workflow
• Demonstrate initiative, sound judgment, reliability, and a willingness to improve personal and team capability
• Perform other duties as assigned

Requirements

• Previous warehouse, returns, inventory, or related distribution experience
• Working knowledge of North Coast warehouse processes, systems, and returns procedures
• Ability to communicate clearly and professionally in person and in writing
• Ability to prepare routine reports and correspondence and document work accurately
• Ability to read and apply safety rules, operating instructions, maintenance instructions, and procedure manuals
• Basic computer skills and experience using RF scanners or similar warehouse technology
• Strong attention to detail and a consistent commitment to completing work accurately the first time

Physical requirements and work environment

• Repetitive lifting and pulling of heavy objects (50+ lbs.)
• Use of forklifts and other PIT equipment
• Warehouse environment
• Usual 40-hour work-week Monday through Friday, however, based on business needs, evening and weekend hours may occasionally be required
• Requires regular and reliable on-site attendance

Additional requirements

• Must be authorized to work in the United States without current or future visa sponsorship
• Any offer of employment is contingent upon the successful completion of all applicable pre-employment requirements, which may include a background check, drug screening, credit check, and motor vehicle record review, as permitted by law and required for the position

Benefits

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Tuition reimbursement
• Employee referral bonus
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

Schedule

Shift: 7AM – 3:30PM