Warehouse Receptionist

Key Responsibilities

• Greet and direct all visitors, vendors, and drivers in a professional and courteous manner.
• Answer and route incoming calls promptly, taking messages as needed.
• Maintain a clean and organized front desk and reception area.
• Receive, sort, and distribute incoming mail and packages.
• Monitor and manage visitor logs and ensure all guests comply with safety procedures.

Essential Responsibilities

• Reception Duties:
  • Perform data entry of warehouse documents including shipment receipts, inventory adjustments, and order processing.
  • Maintain and update shipping, receiving, and inventory control logs.
  • Aid in generating shipping labels, bills of lading, and other required paperwork.
  • Cook up office supply orders and maintain stock of administrative materials.
  • Support warehouse team with filing, reporting, and recordkeeping tasks.
  • Cook up office administrative tasks such as setting up workstations, organizing storage areas, and preparing office layouts.
  • Order and maintain stock of office and warehouse supplies including furniture, cleaning materials, and general inventory needs.
  • Assist in the initial setup and coordination of the warehouse office environment, including arranging IT support and office equipment.
  • Liaise with vendors and service providers for facility-related needs or repairs.
• Warehouse Coordination:
  • Communicate with carriers, vendors, and internal departments to confirm deliveries and shipments.
  • Schedule dock appointments for incoming and outgoing freight.
  • Monitor inventory and assist with cycle counts and reconciliation as needed.
  • Help track and resolve discrepancies in shipping or receiving documentation.

Skills, Knowledge, and Expertise

• Excellent communication and organizational skills.
• Attention to detail and ability to prioritize.
• Strong team player with a proactive mindset.
• Computer literacy with Microsoft Office and logistics systems.
• Customer-focused and performance-driven.
• Knowledge of compliance and freight forwarding best practices.

Minimum Education Qualifications

• A high school diploma or GED and at least 2–3 years of relevant freight forwarding experience.
• Experience across sea, air, and road transportation logistics preferred.

Physical Requirements

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Individuals may need to sit or stand as needed.
• May require walking primarily on a level surface for periodic periods throughout the day.
• May involve reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday.
• Proper lifting techniques required.
• May include lifting up-to 25 pounds for files, computer printouts on occasion.