Warehouse Pickup Supervisor

Responsibilities

• Serve as the primary point of contact for customers arriving to pick up furniture purchases, providing a welcoming and professional experience.
• Cook up the timely and accurate retrieval of customer orders with warehouse associates.
• Train new employees on departmental procedures, operational processes, and customer service expectations.
• Plan and assign daily work to ensure productivity and service goals are achieved.
• Lead pre-shift meetings and reinforce safety standards and best practices.
• Assist associates with daily responsibilities and provide hands-on support during peak business periods.
• Address customer concerns and operational issues with professionalism and urgency.
• Maintain compliance with company policies, safety procedures, and operational standards.
• Support other Distribution Center departments as business needs require.
• Perform other duties as assigned.

Qualifications

• Previous supervisory, team lead, or management experience in a warehouse, distribution center, fulfillment, manufacturing, or retail operations environment.
• Experience working in customer-facing operations with a strong commitment to customer satisfaction.
• Knowledge of warehouse operations, inventory movement, order fulfillment, or merchandise pickup processes.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to resolve customer concerns and make sound decisions in a fast-paced environment.
• Basic computer proficiency and experience using warehouse or inventory systems is preferred.
• Demonstrated commitment to workplace safety and operational excellence.
• Ability to motivate, mentor, and develop team members while maintaining a positive work environment.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Associate discounts including furniture
• Company paid life and disability insurance
• Paid time off
• Employee Assistance Program
• Wellness Programs

Pay

Competitive salary commensurate with experience.

Schedule

Regularly scheduled to work Friday through Monday, including weekend closing shifts.