Warehouse Outbound Supervisor (Bilingual in English & Chinese) - Large Item

Responsibilities

• Lead the outbound team for large items, overseeing staffing, training on heavy equipment operation, and enforcing safety discipline.
• Drive outbound efficiency by optimizing pick/pack/load cycles for oversized goods; implement productivity tracking to meet daily shipping cutoff times.
• Supervise the entire outbound process for large items, including order wave release, heavy-duty forklift loading, and truck scheduling. Ensure strict adherence to weight distribution and cargo securement regulations.
• Cookout schedule management: Coordinate outbound shift schedules based on carrier appointment windows and ocean/air freight cutoffs; manage overtime during peak shipping seasons.
• Generate outbound accuracy reports, on-time shipping rates, and damage incident reports specific to large-item handling.
• Customer service excellence: Collaborate with freight forwarders and trucking companies to resolve dispatch issues and provide end-customer shipment visibility.
• Security and integrity: Conduct regular audits of outbound staging areas to prevent mis-shipments and ensure high-value item security.

Qualifications

• Educational Background: Bachelor’s Degree in Logistics, Supply Chain, or related field preferred.
• Professional Experience: At least 1 year of experience in large/bulky item outbound operations.
• Industry Expertise: Deep understanding of LTL/FTL carrier requirements, oversized packaging standards, and cross-border outbound documentation.
• Leadership Skills: Strong problem-solving under high-volume outbound pressure; ability to coordinate between warehouse floor and carrier dispatchers.
• Language Proficiency: Fluent in both English and Mandarin.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance