Warehouse Outbound Supervisor (Bilingual in English & Chinese) - Small Package

Responsibilities

• Lead the small item outbound team (pickers, packers, labelers, manifestors); manage seasonal staffing spikes.
• Drive pick/pack rates (units per hour) while maintaining order accuracy; implement zone/batch picking and pack station workflow optimization.
• Supervise end-to-end outbound for small parcels: wave generation, cartonization, packing slip insertion, label application, and sortation to UPS/FedEx/USPS/regional carriers.
• Align outbound waves with carrier pickup times; manage shift handoffs to clear all daily orders before carrier departure.
• Generate order accuracy rate, packing material usage/cost, shipping timeliness (by carrier service level), and exception logs (e.g., no-label, unscannable).
• Partner with e-commerce client operations teams to resolve shipping address corrections, substitution approvals, and RMA outbound flows.
• Prevent small item theft via pack station video monitoring and random bag/parcel checks.

Qualifications

• Educational Background: Bachelor’s Degree in Supply Chain, E-Commerce Management, or related field.
• Professional Experience: At least 1 year of experience in small parcel/e-commerce outbound operations (high SKU count, multi-client environment).
• Industry Expertise: Familiar with WMS wave management, carrier integration, and small parcel packaging standards.
• Leadership Skills: Fast decision-making under cut-off pressure; ability to re-allocate pickers to urgent waves in real time.
• Language Proficiency: Fluent in both English and Mandarin.

Position Information

• Job Type: Full-time, Onsite
• Work Location: Port Reading, NJ 07064
• Schedule: Monday to Friday, 08:30 AM ~ 05:00 PM
• Salary Range: $75,000.00 - $100,000.00 per year
• Benefits: 401(k) match, Paid Time Off, Sick Leave, Dental insurance, Health insurance, Vision insurance