Warehouse Operations Supervisor

About the role

The Warehouse Operations Supervisor is responsible for overseeing the entire warehouse process from start to end of shift. They supervise the warehouse operation from unloading of inbound shipment to picking and staging of outbound shipment. They lead and supervise warehouse associates, ensuring accurate and free of damage inbound and outbound shipments. They ensure the efficient and safe operation of all materials handling equipment, optimal utilization of space through warehouse consolidation, and maintain warehouse security.

Responsibilities

• Oversee the entire warehouse process from start to end of shift.
• Supervise the warehouse operation from unloading of inbound shipment to picking and staging of outbound shipment.
• Lead and supervise warehouse associates.
• Ensure inbound and outbound shipments are accurate and free of damage.
• Ensure the efficient and safe operation of all materials handling equipment.
• Ensure that the work schedules are correctly implemented and that jobs are assigned effectively and completed daily.
• Aid in process improvement, crafting process and procedures, and reporting on Key Performance Indicators (KPIs).

Qualifications & Required Experience

• High school diploma or GED required; Bachelor’s degree preferred.
• Minimum 3+ years required experience in a similar role within the manufacturing, production, or distribution environments.
• Minimum 2+ years required experience in supervisory role.
• Required experience in WMS tools in an automated warehouse environment (HighJump, Manhattan, JDA, a plus).
• Strong experience in MS Office Suite (Excel, Outlook, Word).
• Required experience with performance metrics, process improvement and lean techniques.
• Ability to handle changing priorities and use good judgment in stressful situations.
• Ability to communicate clearly both verbally and written.
• Excellent prioritization and problem-solving skills.
• Labor Management and Quality Management experience strongly preferred.
• Proven experience with continuous improvement and fundamental understanding of change management.
• Ability to stand on feet frequently for long periods of time and walk the fulfillment center and around area (10–12-hour shifts may be needed per the business needs).
• Ability to work in warehouse environment with variable noise levels, lighting conditions and temperature variation.
• Ability to work a flexible schedule to meet business needs, including nights and weekends.
• Proficient in Microsoft Office 365 suite.