Warehouse Operations Manager (North Region)

Summary Description

The Warehouse Operations Warehouse is responsible for overseeing and assisting Plant Warehouse Managers with KPI data, pointing out trends and assisting with Process Improvement to improve those metrics. The Warehouse Operations Manager will also manage the Warehouse KPI Data Tracker and Scorecard, ensuring goals and expectations are met. The Warehouse Operations Manager will be responsible for administering Warehouse Gap Analysis audits in all warehouses ensuring Refresco Warehouse Standards are met and adhered to. This person will work directly with Plant Warehouse Managers to bridge any noted gaps and follow up as required.

Essential Functions

• Adhere to all health and safety policies/procedures, Good Manufacturing Practices (GMPs) and wear the required personal protective equipment (PPE) while in the warehouse or production areas.
• Responsible to adhere to food quality and food safety as per quality standards and/or Safe Quality Food requirements.
• Schedule, communicate, and plan warehouse audits for all warehouses and ensure they are completed in a timely manner.
• Document audit gaps and set follow up and completion dates.
• Document and communicate audit scores on a quarterly basis.
• Work with Warehouse Managers on development of missing but required Warehouse documents and share within the warehouse network.
• Set the environment of the company by demonstrating our values, standards, and practices.
• Manage Warehouse KPI Scorecard. Update Warehouse Tracker as required.
• Review Warehouse KPI data and trends and work with Warehouse Managers on reversing negative trends and acknowledging positive data.
• Complete the KPI Scorecard every week, chart/graph data and submit to Sr. Manager Warehouse Operations.
• Daily monitoring of the Web-Based Dock Schedule mailbox for carriers. Work with Warehouse Operations Analyst on carrier setup, warehouse dock schedules and carrier utilization of the dock schedule tool.
• Plan and execute logistics needs with trucking firms to ensure timely pick-up and delivery of shipments, while minimizing overall freight costs.
• Train and support planned SAP implementations and the of supporting of warehouse activities.
• Developing and implementing policies, procedures and SOPs to ensure consistent quality and operating efficiency.
• Train 3pl warehouse providers in SAP warehouse operations. Work with Refresco Warehouse Manager on the integration with 3pl providers including specified warehouse inventory relocation, shuttle operation and truck loading process to meet Refresco standards.
• Manage Dunnage and Void filler budget and usage in required warehouses and specific freight lanes.

Leadership Responsibilities & Competencies

• Manager Leads and directs the work of other employees and has responsibility for personnel actions including hiring, performance management, and termination.
• Provides training, direction and instruction and conducts performance evaluations.
• Provides guidance and training on work standards and expected outcomes.
• Accountable for planning and evaluating performance, staff training and development, recruitment and may contribute to pay recommendations.

Required Skills

• Experience in Food/ Beverage Manufacturing preferred
• Proficient in Excel, Word, SAP and Power Point
• Proven Leadership experience in a Production environment
• Proven understanding and experience with financial processes including budgeting
• Must have excellent communication skills and the ability to develop a team environment promoting internal growth
• Strong troubleshooting and analytical skills
• Initiative, the ability to work independently, strong customer service orientation, strong written and verbal skills and flexibility, vision and creativity
• High level of accountability, quality and innovation (strives for high performance, emphasizes problem prevention, develops ideas for improvement, document new processes, and ensures accuracy of information)
• Able to prioritize and multi-task in an organized, detailed manner, given limited time frames.

Education and Experience

• Undergraduate degree in a related field
• APICS designation an asset
• 7+ years relevant work experience in warehouse logistics management

Working Conditions

• Physical-Continuously standing or walking
• Regular requirements to lift/handle/carry material or equipment of moderate weight
• Visual/Sensory-This position requires regular need to give moderate attention with one or two senses at a time
• Work environment- Work and environment are very repetitive
• Mental Stress- There is pronounced pressure from deadlines, production quotas, accuracy or similar demands