Warehouse Operations Manager

About the role

The Warehouse Operations Manager oversees all aspects of warehouse operations, ensuring efficiency, productivity, and compliance with safety and quality standards. This role leads a large team of front-line employees and supervisors, managing inventory, order fulfillment, key account relationships, scheduling, and process optimization.

Responsibilities

• Manage daily warehouse operations, including receiving, storage, picking, packing, and shipping.
• Lead, train, and supervise warehouse staff and supervisors—overseeing scheduling, performance management, and adherence to safety standards.
• Develop, implement, and continuously improve warehouse systems, workflows, and processes to ensure timely and accurate order fulfillment.
• Oversee inventory management, ensuring accurate stock levels and resolving discrepancies or shortages promptly.
• Collaborate cross-functionally with departments such as Quality Control, Sales, and Customer Service to ensure seamless operations and customer satisfaction.
• Enforce company and regulatory safety standards, fostering a culture of safety and compliance.
• Analyze operational data, track key performance indicators (KPIs), and prepare regular reports for senior leadership.
• Ensure proper maintenance and cleanliness of warehouse facilities and equipment.
• Identify, troubleshoot, and resolve operational challenges and process bottlenecks.
• Collaborate with sales partners to manage key accounts.
• Oversee the returns department to ensure timely and accurate processing.
• Champion continuous improvement using Lean and 6S methodologies.
• Manage and support cross-departmental projects that enhance operational efficiency.

Requirements

• 5+ years of experience in warehouse operations, with at least 3 years in a managerial or supervisory role.
• Proven ability to lead teams and drive performance in a fast-paced environment.
• Strong organizational, analytical, and problem-solving skills.
• Experience in distribution or logistics preferred.
• Working knowledge of shipping logistics and inventory management systems.
• Proficiency in Microsoft Office Suite and data entry software.
• Experience with SAP, WMS, RF systems, or related tools preferred.
• OSHA certification or strong understanding of workplace safety standards a plus.
• Flexible and adaptable in a dynamic work environment; ability to cover multiple shifts as needed.
• Excellent written and verbal communication skills; ability to interact effectively with team members, leadership, and customers.
• Bilingual in Spanish a plus.

Qualifications

• Proven leadership and management experience.
• Strong organizational and analytical skills.
• Experience in warehouse operations and logistics.
• Ability to enforce safety standards and foster a safe work environment.
• Effective communication and interpersonal skills.
• Adaptability to a dynamic work environment.
• Experience with Microsoft Office Suite and data entry software.
• Knowledge of SAP, WMS, RF systems, or similar tools.
• OSHA certification or equivalent safety training.
• Bilingual in Spanish.

Benefits

We offer a comprehensive benefits package including medical, dental, vision, and life insurance, short-term and long-term disability, 401K, profit sharing, paid time off, holidays, and reimbursement for gym memberships. We also provide a collaborative work environment where we strive to exceed our customers' expectations and are committed to equal opportunity employment.

Pay

TBD based on experience and qualifications.

Schedule

10am-7pm.