Warehouse Operations Manager I

Shift: Second shift (2nd)

About the role

The Warehouse Operations Manager I is responsible for the efficient day-to-day operation of the warehouse, with a focus on managing warehouse personnel and implementing warehouse action plans. This role oversees a facility ranging from 100,000 to 500,000 sq. ft., ensuring equipment maintenance schedules are followed, tracking equipment hours, and conducting employee meetings. This position reports to the General Manager of the Distribution Center.

Responsibilities

Operations Management

• Develops a strategic plan in conjunction with the General Manager to ensure the efficient and cost-effective operation and utilization of the facility.
• Ensures efficient shipping and receiving work schedules to meet operational goals.
• Directs the operations of warehouse supervisors and personnel.
• Oversees all inbound and outbound shipments to ensure accuracy and timeliness.
• Audits compliance of both internal and external Standard Operating Procedures (SOPs).
• Ensures equipment is utilized in the most efficient manner.
• Reviews daily work objectives and determines productivity requirements to meet overall building goals.
• Partners with other leaders to balance labor and ensure appropriate staffing levels relative to daily workload.
• Matches the skill and background of personnel to required work.
• Conducts analysis of workload compared to labor hours and equipment.
• Plans long-term labor needs based on sales, forecasts, and historical data.
• Makes recommendations to the General Manager on programs to improve warehouse operations.

Financials

• Understands how day-to-day decisions impact financial outcomes.
• Learns financial aspects of the business, including budgeting, forecasting, reading General Ledger (GL), Flash reports, and Profit & Loss (P&L) statements.
• Runs productivity and labor reports to analyze performance gaps.

Employee Relations/Development

• Ensures daily pre-shift meetings cover previous productivity, operational problems, forecasting workload, and pertinent company information.
• Ensures proper staffing and supports hiring for all facility operations.
• Ensures all new employees are properly onboarded, completing required paperwork and following a structured training schedule.
• Produces and effectively communicates department goals and individual performance goals to ensure operational success.
• Manages and maintains good human resources practices with direct reports, adhering to established corporate and department policies and procedures.
• Works with the General Manager and Human Resources to resolve employee relation issues, discipline actions, problem resolution, and terminations.
• Provides feedback, coaching, guidance, and recognition to enhance skill development.
• Plays an active role in employee development and talent selection.
• Acts as a role model for the department in support of corporate purpose, vision, and values.
• Provides regular coaching and feedback on performance, prepares and presents formal performance appraisals, and makes recommendations for annual compensation increases.
• Exhibits a commitment to self-development by staying current on information, tools, and systems.
• Travels to other warehouses and participates in department or company meetings as necessary.

Safety and Security

• Ensures the safe, clean, and efficient operation of the warehouse to meet service standards.
• Actively supports and participates in all safety initiatives in the facility.
• Implements safety and sanitation schedules to ensure compliance with corporate, OSHA, FDA, AIB, or ASI standards.
• Performs safety observations to coach employees on safety procedures.
• Implements necessary improvements to procedures and facilities to prevent recurring accidents.
• Prevents associate incidents and injuries by overseeing accident investigations, assessing root cause analysis, and implementing improvements.
• Responsible for the management of equipment and coordinates maintenance with local vendors.

Requirements

• Bachelor’s Degree in Supply Chain, Business, or related field preferred.
• 5+ years of supervisory experience in a warehouse or distribution environment.
• Experience with Warehouse Management Systems (Manhattan preferred).
• Working knowledge of Microsoft Office applications.
• Working knowledge of warehouse/mechanical equipment.
• Working knowledge of OSHA, DOT, HAZMAT, FDA regulations and willingness to become certified in one or more of these areas as necessary.
• Ability to work in a fast-paced environment.
• Ability to handle changing priorities and use good judgment in stressful situations.
• Experience with seasonal workforces is a plus.
• Experience with or desire to learn performance metrics, process improvement, and Lean/Six Sigma tools.
• Excellent talent management and team-building skills.
• Excellent verbal, non-verbal, and written communication skills.
• Excellent customer service skills, specifically with external clients.
• Excellent analytical and mathematical skills.
• Bilingual (English/Spanish) preferred.
• Ability and availability to work irregular or extended hours, including nights, weekends, and holidays as needed.
• Must be able to stand/walk for up to 10-12 hours.
• Ability to lift and move totes up to 50 pounds.
• Regular bending, lifting, stretching, and reaching both below the waist and above the head.
• Frequent walking in the facility and around the area; facilities may exceed a quarter mile in length.
• Ability to work in environments with variable noise levels, lighting conditions, and temperature variations, and access all areas of the building without limitations.

Pay

The base salary range for this position is $84,564.48 - $112,752.64. This position is also eligible for an annual discretionary bonus, targeted at 7.5%.

Benefits

• Medical, Dental, and Vision insurance.
• Prescription Drug Coverage.
• 401k Plan.
• Wellness Program.
• Life Insurance.
• Paid Time Off.
• Paid Parental Leave.