Warehouse Operations Manager

About the Role

Manages and coordinates storage and distribution activities to ensure maximum utilization of facilities. Responsible for the overall management, administration, and evaluation of warehouse operations, ultimately driving business retention, revenue growth, and customer satisfaction.

Responsibilities

• Supervise and provide leadership to build and maintain a strong team through effective communications, recruiting, training, coaching, counseling, appraising, rewarding, developing, and succession planning.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Develop and implement strategy to achieve operational and financial performance expectations.
• Develop and direct execution of Key Performance Indicators (KPIs) targets as measured against customer and company goals.
• Administer operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current.
• Responsible for the financial performance of the warehouse and/or assigned areas, including identifying and implementing revenue and cost-saving efficiencies.
• Work with Warehouse Supervisors and direct reports to complete an annual operating budget, supporting staff in delivering outstanding customer service while achieving targeted return on investment.
• Build and develop business relationships with both internal and external customers, acting as a representative of the management team.
• Collaborate to achieve optimal solutions and increase business profitability through new and existing customers.
• Visit potential new customers with the sales team as a knowledgeable member of the operations team.
• Direct and monitor continuous improvement efforts, including planning and implementing new systems, processes, and procedures (e.g., technology and compliance initiatives).
• Ensure effective and efficient workflow and communications processes are in place.
• Ensure a positive safety attitude and environment exists within warehouse operations.