Warehouse Operations Manager

About the role

The Manager Distribution Center will oversee the Distribution Center facility operations and will be responsible for maintaining optimum productivity levels and cost of services provided to C.H. Robinson branch customers.

Responsibilities

• Promote and educate Distribution Center staff on Distribution Center Model vision, guiding principles and strategy
• Develop and maintain knowledge of fresh supply inventory, production processes, quality control, costs, and techniques for maximizing productivity
• Ensure receiving, shipping, inventory and production crews operate in an efficient, productive, accurate, and professional manner
• Develop and maintain appropriate metrics evaluating operational and economic performance in the areas of receiving, shipping, inventory, production, and all service level offerings
• Produce performance reports and customer reports
• Ensure all customer service metrics are consistently met or exceeded
• Ensure receiving, shipping, inventory and production crews deliver product within quality, condition, and food safety protocols
• Operate in an efficient/cost conscious manner so that all budgeted objectives are achieved
• Review all equipment preventative maintenance schedules and work orders
• Oversee safety and sanitation schedules that ensure the facilities compliance with HAACP, OSHA and Primus Inspection Standards
• Reinforce a culture of safety throughout the facility by following safety policies and procedures. Monitor DC safety, physical security, and operational metrics
• Communicate clearly and concisely with all audiences; keep others informed and listens carefully to input and feedback
• Work with Distribution Center leadership staff to develop and execute standard operating procedures designed to ensure all facility services are accurately documented and consistently executed; Perform gap analysis on consistent basis
• Implement safety and sanitation schedules that ensure the facilities compliance with corporate, OSHA and Food Safety standards
• Monitor supplies, packaging, and raw materials needed to operate business on daily basis
• Responsible for the procurement of facilities and operation supplies
• Identify areas for improvement, make recommendations, and implement approved changes, including using metrics to identify areas for improvement
• Root cause problem solving to drive process improvement
• Ensure distribution center crews operate in an efficient, productive, accurate and professional manner; ensures work schedules promote efficiency
• Maintain proper staffing levels, staff schedules, oversee hourly staff training; Plan needs based on projected projects and volume; Deliver timely performance feedback and corrective suggestions/actions to both staff and customer account teams
• Maintain a constant presence in the work area to support and lead warehouse staff; Provide a safe work environment for all areas of operations; develop and maintain a positive and collaborative work environment
• Ensure integrity and discretion when handling sensitive and confidential information
• Participate in the recruitment, selection, promotion, and alignment of qualified and diverse talent
• Support the annual merit and equity programs for assigned team to align compensation with performance results
• Outline employee role accountabilities and expectations; manage performance to drive the right behaviors and improve results and provides useful real-time coaching, feedback, and mentoring, development activities and stretch assignments; supports employees with problem resolution
• Encourage employee feedback through formal and informal channels

Qualifications

• Must be at least 18 years old
• Minimum 5 years of experience in a warehouse, distribution center, and/or manufacturing operations environment
• Minimum 2 years of experience leading and managing teams
• Knowledge of efficient and safe warehousing practices
• Proficient computer skills
• Manual dexterity required for operating machinery
• Ability to occasionally lift up to 50lbs
• Ability to work all day in a temperature-controlled environment (as low as 35 degrees)

Preferred

• High School Diploma or GED
• Bachelor's degree from an accredited college or university
• Ability to build strong relationships across all levels of the organization
• Excellent interpersonal, organizational, communication, presentation, and negotiation skills
• Proven history of delivering detail oriented, accurate and organized results under pressure
• Demonstrates the desire and capacity to operate in an entrepreneurial, multi-task environment
• Bilingual in Spanish and English
• Values a diverse and inclusive work environment