Warehouse Operations Manager

About the role

Warehouse Operations leadership role responsible for overseeing receiving, inventory control, order fulfillment, warehouse staffing, shipping operations, and continuous improvement initiatives within a fast-paced logistics and distribution environment. This position will drive operational efficiency, inventory accuracy, safety compliance, customer satisfaction, and warehouse performance while leading daily warehouse operations and personnel.

Responsibilities

• Oversee daily warehouse operations including receiving, put-away, picking, packing, inventory control, and outbound shipping activities.
• Manage high-volume e-commerce fulfillment and distribution operations.
• Ensure inventory accuracy through cycle counts, audits, reconciliation, and inventory control procedures.
• Maintain compliance with TSA cargo screening requirements, CBP regulations, OSHA standards, and company policies.
• Coordinate transportation and shipment schedules with domestic and international carriers.
• Monitor and improve warehouse KPIs including order accuracy, productivity, inventory turnover, and cost-per-order metrics.
• Lead, coach, mentor, and develop warehouse personnel while maintaining a high-performance culture.
• Ensure proper utilization of WMS systems, barcode scanning technology, and warehouse processes.
• Identify opportunities to improve workflow efficiency, productivity, and operational performance.
• Support continuous improvement initiatives focused on service, quality, safety, and cost reduction.
• Maintain safe working conditions and ensure compliance with all warehouse safety standards.
• Partner with logistics, transportation, customer service, and leadership teams to support operational objectives.

Qualifications

• 5+ years of Warehouse Management experience required.
• Experience within 3PL, freight forwarding, logistics, distribution, or e-commerce fulfillment environments preferred.
• Strong background in inventory management, warehouse operations, and fulfillment processes.
• Experience managing warehouse personnel, staffing, scheduling, and performance management activities.
• Working knowledge of TSA, CBP, and OSHA requirements preferred.
• Experience utilizing Warehouse Management Systems (WMS) and Microsoft Excel.
• Forklift certification preferred.
• Mandarin and English language skills preferred but not required.
• Strong leadership, communication, organizational, and problem-solving skills.

Education

• High School Diploma or GED required.
• Bachelor's degree in Supply Chain, Logistics, Business, Operations Management, or related field preferred.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(K) with Company Match
• Paid Time Off
• Paid Holidays
• Employee Assistance Program (EAP)
• Career Growth Opportunities

Salary: $90K