Warehouse Operations Lead

Main Function

Lead day-to-day execution of operational workflows by coordinating people, priorities, and process. This role is the “pace-setter” on the floor—ensuring safe, accurate, and timely throughput across inbound, outbound, inventory, and/or production activities while reinforcing standards and coaching the team.

Qualifications

• Prior experience leading or acting as a lead in an operations environment (warehouse, distribution, manufacturing, logistics, or similar).
• Demonstrated ability to coach, train, and hold a team accountable to standards and daily goals.
• Comfort working with operational metrics (accuracy, throughput, on-time shipment, productivity, inventory integrity).
• Strong communication and coordination skills across shift handoffs and cross-functional partners.
• Proficiency with basic systems/tools (ERP/WMS or inventory/shipping systems; Outlook; Excel).

Nice-to-Have (Trainable / Preferred)

• Experience with Lean / continuous improvement (5S, standard work, root cause).
• Cycle count and inventory reconciliation experience.
• Forklift / material handling certification (or willingness to obtain).
• Experience supporting E-commerce fulfillment, returns/RMA processing, or multi-channel distribution.
• Familiarity with safety practices and incident reporting in an operational setting.

WORKING CONDITIONS

Primarily on-site, operational/floor-based role; may require standing/walking for extended periods. May require occasional overtime, peak season flexibility, or schedule adjustments based on business needs.

KEY RELATIONSHIPS

• Operations Leadership (Manager/Director)
• Planning / Supply Chain
• Customer Service / Order Management
• Sales Operations / Business Operations (as applicable)
• Quality / Compliance (as applicable)
• IT / Systems Support (WMS/ERP issues, scanners, printers)
• HR (training completion, attendance patterns, coaching documentation)

DUTIES AND RESPONSIBILITIES

• Daily Leadership & Execution:
• Lead daily shift start-up: priorities, staffing alignment, safety reminders, and target outputs.
• Assign work, monitor progress, and rebalance labor throughout the day to hit service goals.
• Act as first-line escalation for workflow blockers (missing inventory, system issues, exceptions).
• Ensure clean shift handoffs: status, backlog, issues, and next steps.
• Quality, Accuracy & Inventory Integrity:
• Reinforce standard work to reduce errors in picking/packing/shipping, staging, or production steps.
• Support inventory accuracy via cycle counts, bin audits, discrepancy investigations, and reconciliation follow-through.
• Monitor and address error trends; coach individuals and adjust processes where needed.
• People Leadership & Coaching:
• Train new hires and cross-train current team members on key processes.
• Provide in-the-moment coaching, feedback, and recognition; escalate performance concerns as appropriate.
• Promote a respectful, consistent, and compliant work environment.
• Safety & Compliance:
• Enforce safety practices and housekeeping/5S standards.
• Report incidents/near-misses and support corrective actions.
• Ensure proper handling of materials, equipment, and documentation per policy.
• Continuous Improvement:
• Identify operational friction points; recommend improvements to layout, tools, SOPs, and scheduling.
• Participate in process improvement initiatives (standard work updates, KPI cadence, training refreshers).
• Support implementation of new tools/processes and drive adoption on the floor.

Compensation

The base pay range for this position is $26.00 to $28.50; the exact rate depends on several factors such as experience, skills, education, and budget.

Benefits Overview

• We offer a competitive benefits package that includes medical, dental, vision, basic life and AD&D coverage, short- and long-term disability, a 401(k) retirement plan, annual discretionary salary increases and bonuses.
• Employees receive paid company holidays, paid time off, and access to company-paid training.
• Optional benefits include tuition reimbursement, a 529 college savings plan, pet insurance, legal and ID theft coverage, and other voluntary insurance plans.