Warehouse & Logistics Operations Manager

About the role

The Gogo Warehouse & Logistics Operations Manager is a hands-on role that drives daily logistics execution, carrier relations, and cost-control initiatives. While focused on personal execution, you will provide backup team leadership as operational needs require.

Responsibilities

• Plan, schedule, and track domestic and international shipments, including LTL, FTL, Airfreight, Rail, and oversized cargo from different departments
• Build and maintain strong relationships with carriers, 3PLs, and freight forwarders to manage all freight accounts
• Support international customers with Return Merchandise Authorization (RMA) shipments back to Gogo
• Navigate regulatory challenges, ensure full compliance with customs regulations, import/export laws, and tariff requirements
• Liaise closely with customs brokers and transport companies to facilitate smooth clearance and proactively resolve border delays, issues, or holds
• Resolve any delays or issues during the customs process
• Prepare, review, and validate commercial invoices, certificates of origin, customs declarations, and trade documentation
• Support the business with international trade guidelines, proper paperwork issuance, service selection, and ACE filings
• Review and approve freight, customs brokerage, and warehouse invoices
• Maintain strict inventory integrity and control across all warehouse storage areas
• Maintain a strict inventory integrity and control across all warehouse storage areas
• Monitor and optimize warehouse layout, product flow, and space utilization
• Manage and maintain international trade data for part numbers within the ERP system, including Schedule B codes, HTS, ECCN, and license types
• Direct shipping activities, manage inventory accuracy, and transactions at Forward Stocking Locations
• Drive continuous improvement through the identification and elimination of inefficiencies in inventory control, warehouse workflows, transportation processes, procedures, and systems
• Prepare and deliver performance reporting and operational insights to senior leadership

Requirements

• Bachelor’s Degree or equivalent experience in Supply Chain Management, Logistics, Business Administration, or a related field
• 3+ years of experience in customs compliance, international logistics, or cross-border shipping coordination

Qualifications

• Strong working knowledge of import/export regulations, tariff classifications, and trade documentation
• Solid background in multimodal freight management, including LTL, FTL, Airfreight, Rail, and oversized shipments
• Experience working directly with customs brokers, carriers, authorities, and third-party logistics providers
• Strong understanding of inventory management, warehouse operations, shipping, receiving, and tracking
• Proficiency with ERP systems and inventory management software to maintain data integrity
• Experience in material handling processes, equipment, safety standards, and materials management (including inventory planning and procurement tracking)

Skills

• Highly organized individual with extreme attention to detail
• Excellent communication and interpersonal skills, with the ability to manage multiple tasks simultaneously
• Proven ability to troubleshoot and resolve logistics issues quickly and efficiently

Benefits

• Competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs
• Paid time off and volunteer time off
• Immediate vesting 401k plan
• Employee Stock Purchase Plan

Pay

Base Pay: $92,000.00 - $115,000.00 USD Annual Target Annual Short-Term Incentive Bonus Plan at 10% (% of Annualized Base Pay)

Schedule

Eligible For Incentive Stock Program