Warehouse Lead - Value Added

About the Role

Outdoor Cap is seeking a Warehouse Lead to support the Distribution Operations leadership team. Team Leads actively enforce the company’s goals, policies, and procedures, and implement standards in training and development. The Warehouse Lead supports the Supervisor and/or Manager in day-to-day activities, provides direction, plans, and coordinates team members and resources to meet internal and external customer needs and expectations. This role builds and maintains effective relationships within their departmental team, customer operations, the Transportation team, Customer Care team, Sales team, and other Distribution Center departments.

Responsibilities

• Assists in providing training and direction for others.
• Provides timely, positive, and constructive feedback to team members to improve performance.
• Plans and coordinates team members and resources to ensure internal and external customer needs and expectations are met or exceeded.
• Ensures all orders processed through the Warehouse are tagged, packaged, and shipped in a timely and accurate manner as per the customer’s request.
• Works with other departments within the company to meet daily goals.
• Addresses all issues and develops solutions.
• Establishes effective relationships with peers to promote unity and teamwork.
• Trains and motivates team members.
• Collaborates with Leads and Supervisors in other departments when needed.
• Works with Customer Care and Sales teams to retrieve correct customer information.
• Communicates with customer traffic departments for routing and shipping instructions.
• Stays current with various routing guide instructions per customer.
• Researches all customer changes and communicates them to the team.
• Researches quality errors and develops new ways to improve accuracy.
• Communicates all discrepancies and concerns to appropriate departments to resolve issues.
• Executes the company’s Mission, Vision, and Values.

Skills and Competencies

• Ability to read and comprehend simple instructions (in English), short correspondence, and work orders.
• Ability to effectively present information in one-on-one situations with co-workers and/or supervisors.
• Basic math: ability to add, subtract, multiply, and divide in units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out simple one- or two-step instructions dealing with standardized situations and to learn quickly.
• Willingness to be trained and certified on various lifts: forklift, reach truck, stock picker, etc.

Qualifications

• High school diploma or general education degree preferred, but not mandatory.
• 3+ years of distribution center and/or WMS (Warehouse Management Systems) experience preferred.
• Verifiable work history.

Physical Requirements

• Must be able to stand and/or walk 90% of the day and occasionally reach, bend, and move inside the facility to move product.
• Fine motor skills: required using the wrists, hands, and fingers to pull and inspect orders.
• Vision: required to have close visual acuity, color vision, and depth perception.
• Able to hear and effectively communicate with peers.
• Ability to lift/move 10-50 lbs. occasionally throughout the day.
• Moderate noise due to warehouse operations.
• Extreme temperatures: this position will work in a building that does not have climate controls.