Warehouse Fulfillment Specialist

Location: 7036 Empire Central DR, Houston, TX 77040

This is an on-site, full-time, non-management role.

About the role

The Fulfillment Specialist is responsible for the daily execution of customer orders, focusing on high-volume shipping, return processing, and product refurbishment at the Houston facility. This role ensures that all outbound logistics—from label printing to carrier pickup—are handled with precision while maintaining inventory integrity through rigorous refurbishment standards. The position requires proficiency in both physical handling and digital inventory systems.

Responsibilities

• Perform high-volume picking and packing of orders and stage them specifically for carrier pickup.
• Execute daily order label printing utilizing ShipStation and manage all carrier pickup arrangements.
• Process customer returns within the CRM and Inventory Management System (IMS) to ensure data accuracy.
• Refurbish, disassemble, and reassemble fulfillment items and finished goods.
• Maintain a workspace organized by the 5S principles: Sort, Set in Order, Shine, Standardize, and Sustain.

Requirements

• Familiarity with Warehouse Management Systems (WMS), Inventory Management Systems (IMS), and ShipStation.
• Understanding of e-commerce fulfillment, consumer goods, and the end-to-end customer return process.
• Comfortable working in a physical warehouse environment and handling necessary equipment.
• Must be able to lift up to 50 pounds safely on a daily basis.
• Background in high-volume environments, specifically handling product assembly or refurbishment.
• Must be authorized to work in the US on a full-time basis; sponsorship is not available.

Preferred Qualifications

• Forklift certification.
• Bilingual (English/Spanish) communication skills.