Warehouse Dispatcher

Job Summary

Maintain all loads under dispatch authority to ensure safe and on-time service to customers, vendors, and distribution centers.

Job Responsibilities

• Interact cooperatively and professionally with team members, supervisors, customers, and vendors, especially during challenging situations.
• Complete tasks and documentation neatly, accurately, and promptly.
• Maintain accurate records of all loads under dispatch authority, including status updates and communication with customers and vendors.
• Create and update daily dispatch schedules for drivers and equipment.
• Manage and update inbound and outbound orders in the dispatch program.
• Communicate with drivers about issues such as breakdowns, directions, and product delivery discrepancies.
• Ensure driver availability and maintain accurate equipment availability lists.
• Assist with obtaining accident and workers' compensation reports.
• Coordinate delivery and backhaul assignments to address changes and breakdowns.
• Interface with third-party providers to procure transportation services and monitor load progress.
• Maintain a high level of productivity and promote driver safety.
• Review and voucher all expenses and invoices for the department, resolving discrepancies with providers.
• Keep all files updated to meet payroll, financial, or federal retention requirements.
• Adapt to flexible schedules to meet customer needs, including overtime, nights, weekends, and holidays.

Experience and Qualifications

• High school diploma or equivalent.
• College coursework, continuing technical education, or comparable business experience preferred.
• Basic knowledge and understanding of DOT Hours of Service.
• Knowledge of Transportation Management Systems preferred.
• Ability to read conventional and electronic maps.
• Ability to read, write, and understand English.
• Ability to remain calm and focused under pressure.
• Ability to assist in creating and maintaining fiscal budgets.
• Accuracy and attention to detail.
• Proficiency in computer usage, including email, word processing, spreadsheets, and software applications.
• Ability to travel less than 10%.

Environmental Job Conditions

• Must be able to lift up to 25 lbs occasionally.
• Must be able to sit for long periods and stand, walk, bend, or squat on an occasional basis.

Pay

The starting rate of pay for this position is $22.25. Actual salaries may vary based on factors including location, education, experience, and qualifications. For more information, please refer to the Pay Transparency requirements.