Warehouse Direct Fulfillment Lead

About Snow Peak

Snow Peak People are both outdoor enthusiasts and passionate creatives who believe in their talents and capabilities, approach work thoughtfully, and deeply appreciate their work and the world around them. They embrace growth and new challenges, prioritize connection and communication, and value play. At Snow Peak, we create products and experiences that inspire people to reconnect with nature and each other. We believe time outside is essential, and our team is driven by curiosity, collaboration, and a shared commitment to craftsmanship, adventure, and discovery.

This position might be a good fit for you if you:

• Share a passion for the outdoors and recognize its role in enriching lives.
• Express curiosity and creativity by taking initiative and being resourceful.
• Understand your impact—how your contributions shape the team, customer experience, and Snow Peak community.
• Make a memorable impact by being approachable, respectful, responsible, and joyful.
• Value all people for their skills, experience, and unique perspectives.

Purpose

The Warehouse Direct Fulfillment Lead expedites outgoing orders, routes incoming shipments, and maintains the general organization of the warehouse. This position supports day-to-day operations, leads the warehouse team, and processes product returns to receive refunds, replacements, or repairs during the product's warranty period.

Classification: FLSA: Nonexempt | Full Time, Benefit Eligible | Hourly | Reports To: Warehouse Manager

Responsibilities

Shipping and Receiving

• Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship).
• Receive and process warehouse stock products (pick, unload, label, store).
• Perform inventory controls and maintain high-quality standards for audits.
• Provide excellent customer service via phone and email.
• Research, analyze, and respond to routine and complex order status inquiries.
• Repackage inventory.

Warehouse Operations

• Maintain the cleanliness and organization of the warehouse.
• Communicate with internal teams and upper management, relaying special order requests, customer concerns, product issues, or opportunities to the proper team member.
• Ensure that health, safety, and security rules are followed.

Lead Warehouse Team

• Act as a liaison between warehouse associates and warehouse leadership to create a fun and collaborative work environment.
• Function as Manager on Duty (MOD) when other managers are not present.
• Support the recruitment, onboarding, training, and development of the warehouse team.
• Suggest and organize team-building activities.
• Contribute to a positive working environment by being approachable, respectful, responsible, and team-oriented.
• Perform other related duties and projects as assigned.

Requirements

Education

• High school diploma or equivalent.

Experience

• 2 years working in a logistics environment.
• Experience leading a team.

Skills

• Extraordinary customer service.
• Excellent problem-solving skills.
• Basic mathematics and financial knowledge.
• Basic knowledge of operating computers, POS systems, and various software packages including MS Office.

Abilities

• Reliable and professional.
• Approach solving problems creatively and strategically.
• Friendly and engaging with all types of people.
• Gracefully adapt to periodic and rapid change.
• Strong leadership skills with the ability to motivate others.

Physical Effort

• Extensive standing, lifting, and walking.
• Must be able to traverse and access all areas of the warehouse.
• Must be able to lift 50 pounds.

Schedule

8:00 AM – 4:30 PM, Monday through Friday. Some holidays and overtime may be requested.

Benefits

All employees enjoy:

• Paid time off for qualifying sick leave.
• Wilderness first aid certification.
• Annual company retreat and/or camping trip.
• Public transportation assistance.
• Bike commuting allowance.
• Employee Assistance Program (EAP).
• Snow Peak gear package.
• Access to third-party outdoor gear discounts.
• Generous discounts on Snow Peak gear and apparel.

Regular full-time employees are also eligible for:

• Medical coverage with vision and alternative care.
• Comprehensive dental.
• Employer match to retirement contributions.
• Short- and long-term disability insurance.
• Life and AD&D insurance.
• Paid vacation and holidays.
• Paid family and medical leave.