Warehouse & Delivery Manager

Who We Are Crafty’s mission is to help companies craft better workplaces by providing the services and technology to deliver a modern, comprehensive food & beverage program for their employees, no matter where they work. After operating with a vertically integrated supply chain (i.e., directly fulfilling orders from Crafty-operated distribution centers) in Chicago and the Bay Area, our team launched a third party fulfillment model that has rapidly scaled our coverage into over 25 markets globally, in just a year’s time. At Crafty, we have a diverse, high-powered team, composed of folks in technology, supply chain operations, field operations, sales, account management, and more. Our workplace is dynamic, fast-paced, and just plain fun; we pride ourselves in having an amazing mix of humans who make up our team!

About the role

Hayward, CA As our Warehouse & Delivery Manager, you are the bridge between strategy and execution. Reporting to the General Manager, you will oversee the total lifecycle of our on‑site operations—from the warehouse floor to the final delivery mile. You’ll be responsible for the financial health and operational excellence of our three core divisions: Route Merchandising/Delivery, Equipment & Service, and Fulfillment. We need a manager who is as comfortable coaching a field team as they are defending a budget. Your goal? Driving efficiency through data‑backed decisions and a relentless focus on "what's next."

Responsibilities

• Oversee the total lifecycle of on‑site operations (warehouse to final delivery mile).
• Ensure financial health and operational excellence of Route Merchandising/Delivery, Equipment & Service, and Fulfillment divisions.
• Coach and develop the field team.
• Defend the budget and drive efficiency through data‑backed decisions.
• Maintain a fill rate of ≥97%, SLA compliance of ≥95%, and zero repeat safety incidents in 2026.
• Reduce overtime hours by ≥10% and identify at least 2 staffing or scheduling optimizations that lower labor costs without compromising service quality.
• Maintain a ≥95% completion rate on weekly 1:1s with all direct reports, documenting each session focused on operational performance, open issues, and team alignment.
• Identify and implement route or operational efficiency improvements that contribute to a ≥5% reduction in cost per delivery by Q3 2026.
• Use AI tools to build and publish SOPs for at least 5 core fulfillment processes (e.g., route management, inventory handling, incident escalation, driver onboarding) by the end of 2026, with documented team training and adoption across all direct reports.

Requirements

Although some qualifications are essential, others can be attained with time. We want you to consider all of your skills and experiences—both professional and personal—that would make you successful in this role.