Warehouse & Customer Support Administrator

Key Responsibilities

• Develop good business relationships with new and existing customers.
• Deal with customer enquiries by phone, email, and in person.
• Support the delivery of customer service excellence at every opportunity.
• Liaise effectively with internal and external team members to complete tasks, solve problems, quickly turnaround customer orders, and distribute information.
• Perform various actions such as order entry, order management, stock reporting, data input, on a variety of computerized inventory management systems.
• Compile, analyze, and manage the communication of various reports to customers.
• Support regular inventory management requests and cycle counting activities.
• Afford assistance with managing stock levels across multiple warehouses ensuring correct inventory mix to support picking activities.
• Track and coordinate shipments (incoming deliveries & customer enquiries) to ensure parts are delivered to the right location at the right time.
• Manage lead times and communicate effectively with customers and internal stakeholders.
• Process delivery dockets, GRNs, and other warehouse documents to ensure they are scanned and saved on our ERP system.
• Cook with team on production orders and special orders requiring kitting, assembly, or other additional works.
• Recognize, document, and escalate issues or trends that could impact customer service levels, stock accuracy, process efficiency, following appropriate communication and escalation channels where required.
• Develop an understanding of our product offering, the applications for parts held within the warehouse, and the intricacies of the customers operating environment.

Required Skills & Experience

• Experience working in a similar role and/or industry.
• Passion for delivering first class customer service to customers.
• Ability to identify customer needs and ensure customer satisfaction with every enquiry.
• Good time management skills.
• Strong communication, organisational and administration skills.
• Ability to prioritize, multitask, and operate in a busy working environment.
• Flexible and Pro-active attitude.
• Ability to identify problems before they arise and the initiative to come up with solutions.
• Proficient working with Microsoft Office programs (Outlook, Word, PowerPoint, Excel).
• Experience using computerised inventory management software e.g. ERP, WMS, etc.
• Prior use of SAP, WMS, Maximo, highly beneficial.
• Prior experience working with spare parts / machine parts / automotive parts / technical products, a distinct advantage.