Warehouse Customer Service Pickup Associate (Will Call Counter Clerk)
Würth Baer Supply Company is one of the nation's leading specialty wholesale distributors to the woodworking industry, offering an extensive inventory of decorative and functional hardware, tools, shop supplies, surfacing materials, board & panel products, and woodworking machinery. The company’s annual revenue is over $400M and has 30+ distribution locations in the Upper Midwest, the Midwest, the Ohio Valley, the East, and Northeastern United States. Würth Baer Supply Company is a wholly owned company of the Würth Group, a 20B+ Euro privately held company headquartered in Kunzelsau, Germany, with over 400 companies in 80+ countries.
About the role
The Warehouse Customer Service Pickup Associate (Will Call Counter Clerk) will assist customers in the Will Call area of our distribution center and serve as the face of the company. Responsibilities include interacting with customers, processing orders, locating products, handling returns, and providing general customer service. Individuals with knowledge or experience in the woodworking industry are encouraged to apply.
This role involves working independently to assist customers, unloading product for display, maintaining clean and organized displays, and occasionally helping customers load purchases into their vehicles. The position may require standing for long periods, lifting items weighing 10-30 pounds, and working in variable temperatures or weather conditions.
Responsibilities
- Look up customer information in the computer
- Interact face-to-face with customers arriving at the warehouse facility to pick up their orders
- Assist with warehouse picking and packing duties
- Contact customers via phone as needed and hand them their orders
- Perform inventory counts to ensure product quantity accuracy
- Handle general customer service duties
- Maintain a clean and tidy work area
- Seek out other work during downtime as needed
- Process cancellations of orders
- Scan and enter invoices
- Handle product replenishment
- Ship out UPS orders and packages
- Ensure all product on display is correctly positioned and organized
Requirements
- High School diploma and previous customer service experience
- Basic computer knowledge and understanding of Microsoft Outlook; ability to learn new systems
- Punctuality and reliability are a must
- Ability to multitask, as the role may involve handling multiple responsibilities throughout the day
- Experience looking up information in a warehouse management system (WMS), such as SAP (preferred)
- Comfort with both warehouse work and customer assistance
- Woodworking experience or knowledge is helpful but not required
- Bilingual in Spanish is a plus but not mandatory
Benefits
- Medical, Dental, and Vision Insurance (available on the first of the month following date of hire)
- Free Life Insurance (up to a predetermined company rate)
- Tuition Reimbursement
- 401(k) with Company Matching Program
- Referral Program
- Employee Discount
- 2 weeks of Paid Vacation (up to 5 weeks with seniority)
- 1 Week of Paid Sick Time
- 8 Paid Company Holidays
- Practical Company Culture
- Substantial opportunities for long-term career growth within Würth Baer Supply Company
Vacation Time: Employees accumulate 3.0769 hours of vacation time per pay period (1.54 hours per week). Accrual is prorated based on hours worked if less than 40 hours per week.
Pay
$20.00/hour (non-negotiable) starting pay.
Schedule
Monday–Friday, 8:30 AM–5:00 PM CT.
A 14-panel pre-employment drug screen is required, including testing for all forms of THC/cannabis/marijuana (no exceptions).