Retail Customer Service Representative

About the role

The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations while assisting with various office functions. The Customer Service Representative plays a vital role in building customer relationships and supports the operational excellence that drives Ashley's retail success.

Responsibilities

• Greet all customers in a warm, professional manner representing Ashley's brand image.
• Provide exceptional customer service through all interactions including in-person, phone, and email communications.
• Audit & Compliance Assistance: Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork.
• Complete any additional tasks as assigned by management.

Requirements

• Legally authorized to work in the US.
• At least 18 years old.
• High school diploma or equivalent.
• Knowledgeable Microsoft Office Suite and system transactions.
• 1 year of customer service, office, and/or administrative experience, preferred.
• Ability to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities – various shifts.
• Maintain reliable attendance.
• Thrive in a team environment.

Qualifications

• Must have a high school diploma or equivalent.
• Must have 1 year of customer service, office, and/or administrative experience.
• Must be able to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities – various shifts.
• Must maintain reliable attendance.
• Must thrive in a team environment.

Skills

• Microsoft Office Suite and system transactions.
• Customer service, office, and/or administrative experience.
• Flexible scheduling ability.
• Team player.

Benefits

• Extended health, dental benefits, and vision insurance.
• Life/Disability Insurance.
• Flex Spending Account.
• 401(k).
• 80 hours paid vacation and 40 hours of California Paid Sick Leave.

Pay

This position pays an hourly rate of $18.00 - $22.00.

Schedule

Flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities – various shifts.