Warehouse Associate - Returns

About the Company

Parts Authority, founded in 1973, is a leading national distributor of automotive replacement parts, tools/equipment, and transmissions. Headquartered in Long Island, New York, we operate over 300 locations across 25+ states, serving customers with a catalog of over 3 million parts covering more than 125 million applications. Our team of professionally trained, experienced counter staff ensures customers receive the right parts and brands for every application. We partner with over 400 global suppliers, including AC Delco, Motorcraft, Denso, Bosch, KYB, Monroe, Gates, Dorman, and Exide.

Responsibilities

• Intake returns from drivers and verify returned items for accuracy and company relevance.
• Open all returned boxes to confirm items match company records.
• Separate returns into “core,” “defect,” and “new” categories.
• Apply account number stickers to cores and defects.
• Redistribute new merchandise to other stores.
• Enter each returned item into the computer system.
• Assist the inside returns team in creating negative purchase orders.
• Collaborate with salesmen and managers to resolve customer return issues.
• Perform miscellaneous projects and other related duties as assigned.

Requirements

• Accurately follow written and verbal directions.
• Maintain productivity and quality standards in a fast-paced environment.
• Demonstrate strong attention to detail and communication skills.
• Manage time effectively and work well under pressure.
• Regularly lift, push, pull, or move objects weighing 10–50 lbs; occasionally up to 100 lbs.
• Frequently stand, walk, stoop, kneel, crouch, crawl, reach, and occasionally sit, climb (ladders/stairs), or balance.
• Work in environmental conditions with protection from weather but potential temperature variations.
• Navigate narrow aisles or passageways.
• Possess close, distance, color, peripheral, and depth vision, with the ability to adjust focus.
• Collaborate effectively with staff and supervisors.
• Maintain open availability, flexibility, and willingness to work various shifts and overtime.
• 1–2 years of warehouse experience preferred.
• Familiarity with warehouse safety measures.
• Maintain and promote workplace safety.
• Handle and secure cash or other assets as needed.

Benefits

• Medical, pharmacy, dental, and vision coverage.
• Basic life and AD&D insurance.
• Short-term disability coverage (voluntary options available).
• Voluntary long-term disability coverage.
• Flexible Spending Account (FSA).
• Commuter expense reimbursement account.
• Health Savings Account (HSA) and Health Reimbursement Account (HRA).
• Accident, critical illness, hospital indemnity, and ID theft insurance.
• Legal plan and pet insurance.
• Employee Assistance Program (EAP).
• Paid holidays, sick leave, and vacation.
• Profit-sharing/401(k) plan.
• Employee discounts on merchandise.