Warehouse and Branch Operations
Warehouse and Branch Operations
Maintain heavy daily telephone contact with external and internal customers regarding product information, needs and availability, etc.
Enter orders into the systems, and expedites them according to established processes and procedures; respond to customer requests in order to ensure highest level of customer service.
- Follow-up with customers regarding the status of their open orders and relay shipping information;
- Utilize CRM solutions to initiate and process customer cases, and create and maintain reports;
- Initiate and process customer claims and disputes;
- Distribute customer email inquiries to the appropriate branch personnel;
- Avoid performing assigned tasks utilizing standard work and policies in order to ensure highest levels of safety and quality, including ensuring clean and safe working environment;
- Absorb assistance with inventory tracking, maintenance and overall restocking efforts of the branch;
- Meet and greet all will call customers and ensure their orders are completed expeditiously;
- Review dealer web orders to determine if they require special handling due to inventory, location or special shipping instructions;
- Operate forklift and other branch equipment as required.
Qualifications
- High school diploma/GED;
- Minimum of 2 years customer care experience, manufacturing or distribution environment;
- Excellent communication, organization and problem-solving skills; strong computer skills;
- Preferred Qualifications: Some college or equivalent experience, Proficiency in Spanish.
Contribute to the team effort by accomplishing related results and participating on projects as needed.
Ability to lift up to 50 pounds and push/pull up to 100 pounds;
Ability to stand, walk, and sit up;
Ability to use hand to finger, handle, or feel;
Ability to climb or balance;
Ability to stoop, kneel, bend, crouch, or crawl;
Ability to reach with hands and arms;
Ability to talk or hear.
Benefits
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The pay range for this position is $19.04 - $29.06/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience.
In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).
This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.
About the Role
CPSG, an affiliate of Chamberlain Group, is a one-stop distributor of access control and perimeter security products for professional dealers and installers across residential, commercial, and industrial markets.
With a personal approach to business, our employees—whether in one of our branches nationwide or at our corporate office—are committed to serving our customers and supplier partners with dedication and expertise.
Schedule
This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed.
Pay
The pay range for this position is $19.04 - $29.06/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience.
Benefits
In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).
This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.