Ward Clerk

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country, with around 16,000 staff and an annual budget of £1.7 billion. We deliver high-quality care, clinical excellence, research, and innovation regionally, nationally, and internationally. We support people with rare and complex medical, surgical, and neurological conditions, cancers, and genetic disorders. We are committed to promoting equality, diversity, and inclusion, and value a workforce that reflects the communities we serve.

Newcastle Hospitals are a leader in sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and a commitment to being Net Zero by 2030 for our direct carbon footprint and by 2040 for our broader footprint.

About the role

We are recruiting for two full-time Ward Clerks to join our busy and dynamic unit, supporting babies, children, and young people with a wide range of acute illnesses and injuries. This role involves 37 hours and 30 minutes per week.

Responsibilities

• Provide and maintain efficient and effective administrative support to the Ward Sister/Charge Nurse and multidisciplinary team.
• Contribute to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.
• Ensure case notes, investigations, X-rays, and results are available for new admissions, ward rounds, and multi-disciplinary team meetings.
• Maintain case notes correctly following departmental guidelines and compliance with legislation (e.g., Caldicott Guidelines).
• Ensure the Patient Administration System (PAS) is up to date and accurate.

Requirements

• NVQ 2 level qualification / experience and/or minimum of 4 GCSEs, Level 4–9 (A–C), including English Language, or equivalent level qualification or relevant experience.
• Basic IT skills.
• Ability to communicate effectively with members of the public and healthcare providers.
• Able to work effectively alone or as part of the multidisciplinary team.
• Effective organisation and time management skills.

Desirable Qualifications & Experience

• Competent with Microsoft Office software including Outlook; ICT Level 1 Qualification or equivalent.
• Previous experience working within the NHS.
• Knowledge of the eRecord, Mermaid, Casis, ERA, and/or Tracking systems.

Benefits

We offer a range of staff benefits. For further details, please see the attached documents or visit our careers page.

As a flexible working-friendly organisation, we strive to accommodate flexible working arrangements where possible. Speak to us about how we might meet your needs.

All references from current and previous employers will be sought and must cover a minimum of 3 years of employment. The post is subject to a Disclosure and Barring Service (DBS) check, with the cost covered by a salary deduction from your first month’s pay if required.

For further information or informal visits, contact Louise Rain, Matron, at louise.raine@nhs.net or 0191 282 1774.