Walsh Ranch RX Tech - Pharmacy Tech - Full time

Job Summary

As an H‑E‑B Pharmacy Tech, you'll work in a team environment, helping ensure we exceed patient expectations while delivering excellent, accurate, and efficient services.

Responsibilities

• Role models / provides superior customer service and service standards.
• Promotes / embodies "Greet, Ask & Thank" and H‑E‑B telephone strategies.
• Manages exception station; solves third‑party issues.
• Receives / processes written prescriptions from customers using RxEVO; verifies complete patient information to input into the computer system; processes third‑party prescriptions; manages adjudication review.
• Coordinates Rx screening events, flu shot scheduling, immunization scheduling, and future events; may be responsible for other Professional Services activities as required.
• Maintains H‑E‑B Rx screener status; participates in screening events.
• Assists with pharmacy operations‑related tasks (e.g., responding to recalls, offsite record storage, DSD reconciliation, out‑of‑date / dead stock returns, department communications, and others as needed).
• Orders / manages inventory; processes invoices daily, on a timely basis.
• Reviews Warehouse and DSD orders.
• Checks deliveries for accuracy; notifies H‑E‑B / DSD vendor of discrepancies; makes necessary adjustments.
• Maintains automated prescription processing equipment (e.g., Kirby Lester, ScriptPro, etc.), including calibration, maintenance, stocking, proper report execution.
• Applies computer troubleshooting and prescription application overview.
• Processes RxIMS reports (count compliance, no‑location inventory, order overrides, etc.).
• Performs other assigned duties in compliance with pharmacy standards.
• Performs prescription assembly (with Kirby Lester, ScriptPro, and other tools); hand‑counts controlled medications; measures liquids; reconstitutes antibiotics; verifies / labels prescriptions by 7‑point check.
• Ensures privacy / confidentiality of Personal Health Information (PHI) as required by HIPAA; follows proper procedures related to prescription delivery to a patient.
• Ensures compliance with Central Fill check‑in procedures.
• Participates in / ensures Pharmacy Partner compliance with ORT, 5‑S, and Pharmacy Standards Review.
• Ensures proper return to stock (RTS) procedures are followed; responsible for organization / presentation of pharmacy shelves.
• Participates in / supports Pharmacy Manager in facility and office maintenance and upkeep; ensures 5‑S compliance.

Qualifications

• Age requirement: 18 years or older.
• Work experience: 3 + years of pharmacy experience preferred; 1 + year as an active retail Certified Pharmacy Technician.
• Education: High school diploma, GED, or equivalent.
• Licenses/Certifications: Active Texas registration as a Certified Pharmacy Technician (CPhT); maintain certification with 20 hours of continuing education every 2 years and recertify 60 days prior to expiration; H‑E‑B Pharmacy Technician certification; RxEVO certification; successful completion of required training (H‑E‑B Screener, Advanced Cash Register, HIPAA, FWA, MethGuard, Diversity, company orientation, applicable modules for Pharm Tech and PCR, etc.).
• Knowledge/Skills/Abilities:
  • Working knowledge of pharmacy‑related management tasks and H‑E‑B RxEVO system.
  • Understanding of H‑E‑B Pharmacy Standard Operating Procedures (SOPs).
  • Advanced communication skills and telephone etiquette.
  • Intermediate computer skills, including MS Office, Windows, and H‑E‑B systems (RxEVO, RxIMS, PartnerNet, Workforce Manager).
  • Mathematical skills for calculating measurements.
  • Ability to manage multiple priorities and shift focus between tasks.
  • Ability to maintain composure in high‑stress situations.
  • Self‑starter; able to work with little direct supervision.
  • Team‑oriented mindset and openness to cross‑training.

Physical Demands & Working Conditions

• Fast‑paced retail and office environment; rotating shifts including nights and weekends.
• Standing for extended periods (up to 12 hours).
• Regularly lifting 30 lb or more.
• Repetitive hand/finger motions requiring dexterity.
• Specific vision requirements, including close vision and color vision.
• Reasonable accommodations may be made for individuals with disabilities.