Waitstaff (CAS)

Responsibilities

• Check floor plan for assigned station and side work.
• Greet all residents and guests; assist residents to table and help them fold walkers as needed.
• Distribute and collect menus; take meal orders, monitor residents’ dietary needs, and make menu suggestions.
• Assist in plating and portion control of appetizers, salads, soup, beverages, and desserts for residents and guests.
• Inspect meals before serving to ensure appetizing appearance and aroma.
• Serve meals and beverages accurately and promptly; monitor residents’ eating habits and report concerns to the Director of Wellness.
• Check back with tables to ensure satisfaction and address any additional needs.
• Anticipate residents' needs through non-verbal cues and respond promptly to special requests or dietary preferences.
• Answer resident questions about food or escalate to the Chef on duty.
• Set, clear, and reset tables; ensure cleanliness of dining area, glassware, and silverware.
• Bus tables, scrape dishes, and transport soiled items to the wash area.
• Replenish condiments and supplies for the next meal.
• Provide excellent customer service, fostering a friendly and comfortable environment.
• Build positive relationships with residents by addressing them by name and engaging in conversation.
• Familiarize yourself with daily menus, including special diets and restrictions, to assist residents in making informed choices.
• Collaborate with kitchen staff to ensure accurate order communication and dietary requirements.
• Work cooperatively with team members to maintain smooth service and address issues promptly.
• Assist other employees when available and volunteer to fill open shifts as needed.
• Follow hygiene and safety protocols, including proper food handling, sanitation, and storage practices.
• Clean and sanitize equipment such as coffee makers, refrigerators, ice cream freezers, and bussing carts.
• Maintain cleanliness of floors, mats, and service areas; remove trash as required.
• Complete special cleaning tasks based on periodic schedules.
• Engage with residents to foster a sense of community and address feedback or concerns.
• Promote social interaction during mealtimes and assist in organizing special events or celebrations.
• Wear a clean and proper company uniform.
• Perform other duties or assist in other departments as assigned by supervisors.