Waitstaff

Duties And Key Responsibilities

• Check floor plan for assigned station and side work.
• Greet all residents and guests.
• Aid residents to table and assist with folding walkers as needed.
• Distribute and collect menus.
• Take meal orders, monitor residents' dietary needs, and make menu suggestions.
• Plate and control portions of various dishes for residents and guests.
• Serve meals and beverages to residents, ensuring accuracy and promptness.
• Monitor resident's eating habits and report anything unusual to the Director of Wellness.
• Inspect tables after meal service to ensure satisfaction and completeness.
• Respond promptly to special requests and dietary preferences.
• Set and clear tables, ensuring cleanliness and organization.
• Pick up and bus dirty dishes, scraping and placing them in the dish drop off area.
• Re-set tables completely, including wiping down vases, salt and pepper shakers, changing tablecloths, wiping chairs and chair legs.
• Ensure condiments and supplies for the next meal are readily available.
• Provide excellent customer service, creating a friendly and comfortable environment.
• Familiarize oneself with the daily menu and special diets/dietary restrictions.
• Work closely with kitchen staff, ensuring accurate communication of orders and dietary requirements.
• Collaborate with other team members to maintain a smooth flow of service and address any issues or concerns promptly.
• Assist other employees in their assignments when available.
• Recognize the need for variations in staffing and volunteer to fill open shifts.
• Follow established hygiene and safety protocols, maintaining cleanliness and organization in the dining area.
• Adhere to food handling guidelines and ensure proper sanitation of dishes, utensils, and service areas.
• Follow proper storage practices, including time and date labeling, quality assurance, categorizing storage areas, and stock rotation.
• Detect and identify any unpleasant odors in the dining area, such as spoiled food or unsanitary conditions, and promptly address them.
• Clean and sanitize various equipment and surfaces, including commercial coffee maker, iced tea machine, juice and/or soda dispenser, ice cream freezer, soft serve yogurt, reach-in refrigerators and freezers, bussing carts, conveyor and/or popup toaster, stainless steel, storage and production surfaces.
• Vacuum floors and mats, sweep floor in service area, and remove trash as required.
• Complete special assigned cleaning jobs based on periodic schedules.
• Foster a sense of community by engaging with residents, listening to their feedback, and addressing any concerns or special requests.
• Promote social interaction during mealtimes to enhance the residents' overall experience.
• Assist in setting up and decorating dining areas for special events and celebrations, ensuring a festive and welcoming atmosphere.
• Wear proper and clean company uniform.
• Perform other duties and assist in other departments as assigned by Supervisor, Executive Director, or Manager on duty.