Waitstaff

Skills And Qualifications

• Possess an enthusiastic personality and a courteous, professional attitude.
• Able to work independently and as part of a team.
• Effective organizational skills with the ability to multitask in a fast-paced environment.
• Detail-oriented with the ability to follow established protocols.
• Must be flexible and able to adjust job duties as needed.
• Strong communication skills with the ability to handle conflict effectively.
• Possess the endurance necessary to deliver high-quality service to customers.
• Good listener with the ability to make quick and informed decisions.
• Must be able to lift up to 30 pounds.
• Willing to work a flexible schedule, including nights, weekends, holidays, and special events.

Duties And Assignments

• Responsible for the overall condition of the assigned dining car.
• Provide complete customer care from boarding, seating, and serving through deboarding.
• Greet customers and perform boarding and seating procedures.
• Prepare tables and ensure they are clean and fully set.
• Check the quality of dishes before serving and help maintain food quality standards.
• Deliver food and beverages in a timely manner.
• Attend to tables and ensure customer satisfaction.
• Strictly adhere to food, sanitation, and safety standards.
• Organize and accommodate guests while maintaining clear and organized tables.
• Clean and sanitize work areas and storage areas.
• Maintain cleanliness of the dining car.
• Stock supplies and equipment.
• Report any issues involving guests, management, or staff to management.
• Perform food preparation and table service to the highest standards.
• Move food from the kitchen to the dining room and serve tables.
• Clear dishes, glasses, silverware, and condiments from tables and move them to proper locations.
• Remove trash and properly dispose of it.
• Promote a positive dining experience by greeting customers, responding to service requests, and addressing complaints professionally.
• Completely clean and reset the dining car for the next excursion after passengers deboard.
• Recognize that the heritage train is an entertainment venue and demonstrate experienced hospitality skills.
• Adhere to uniform policies and grooming standards, presenting a neat and professional appearance.