Waiter/Waitress (Seafood Restaurant)

Greeting and Seating Warmly welcome and greet guests upon arrival.Escort guests to their tables and present menus.Ensure a pleasant and professional first impression. Menu Expertise Detailed Knowledge: Memorize the menu, including ingredients, preparation methods (especially grilled items and seafood cooking temperatures), and daily specials.Specific Seafood Knowledge: Confidently describe various types of fish and shellfish, including their origin and flavor profiles (e.g., wild-caught vs. farmed, mild vs. strong flavor).Allergen Awareness: Accurately answer guest questions regarding ingredients and potential allergens, especially seafood and shellfish, and clearly communicate these details to the kitchen. Order Taking & Service Take food and beverage orders accurately using the POS system or order slips.Provide recommendations for appetizers, sides, and wine or drink pairings that complement seafood and grilled entrées.Promote specials, premium items, and desserts to enhance the dining experience.Deliver food and beverages promptly while maintaining presentation and service standards. Dining Area Management & Guest Support Regularly check on guests, refill beverages, and provide additional condiments or napkins as needed.Pre-set tables with correct silverware, glassware, linens, and specialized seafood tools (e.g., crackers, picks).Communicate effectively with kitchen staff, grill cooks, and bartenders to ensure timely and coordinated service.Handle guest concerns or complaints professionally, escalating to a manager when necessary. Financial & Closing Duties Generate and present guest checks accurately.Process cash, credit card, or other payments efficiently using the POS system.Thank guests sincerely and invite them to return.Complete side duties such as rolling silverware, restocking, cleaning menus, and preparing the dining area for the next shift. Health, Safety & Compliance Follow all health, safety, and hygiene standards, especially in handling and serving raw or cooked seafood.Maintain a clean and organized workspace at all times.