W20 - Admin Lead 2nd Shift

RJW Logistics Group is dedicated to hiring and developing talent who want to make an impact and be a part of an industry-leading organization. At RJW, we are committed to our employees’ success and to producing continuous innovation that drives the retail logistics industry forward.

Pay & Incentives

• Attendance Incentive – Up to $2400 bonus for good attendance (refer to policy for rules and details)
• Referral Bonus – Up to $500 per referral (refer to policy for rules and details)
• Hiring Bonus – Up to $1000 (refer to policy for rules and details)
• Step increase program – Pay will increase by $0.50 after 90 days and again after 180 days (Material Handlers only)
• Certified/qualified Forklift/Walkie Rider/Cherry Picker drivers will receive an additional $0.50 per hour
• Certified/qualified Reach Truck drivers will receive an additional $1.00 per hour
• Starting pay: $24/hr + $1/hr shift differential

Employee Ownership Program

We are thrilled to announce the launch of our Employee Ownership Program—an exciting opportunity designed to empower, motivate, and reward our dedicated team members.

• Ownership Stake: Become a co-owner of the company and take pride in knowing that your hard work directly contributes to your own financial growth and the company's prosperity.
• Financial Rewards: Enjoy the potential for increased earnings through share appreciation.
• Sense of Belonging: Feel a deeper connection and commitment to your work as you become an integral part of the company's journey and success story.
• Community and Collaboration: Join a community of like-minded individuals who are equally invested in the company's mission and vision, fostering a collaborative and supportive work environment.
• Cost: The program costs nothing to you. As long as you are employed with RJW, you will enjoy the benefits of the program. Additionally, shares will be given to you on a yearly basis based on salary.

Benefits

• 401(k) & 401(k) Matching
• Medical/Dental/Vision Insurance
• Employee Discount
• Flexible Spending Account
• Health Savings Account
• Paid Time Off & Sick Days
• Short & Long-Term Disability Insurance
• Accidental & Critical Illness Insurance

Schedule

Second Shift (E Shift): Wednesday–Saturday, 4:00 PM–2:30 AM

About the Role

To accept and schedule customer inbound orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Outbound Operations Department.

Responsibilities

• Enter customer orders and scan/index documents as required.
• Schedule the delivery of customer loads.
• Properly document orders in computer and update customer contact information.
• Maintain communications with customers regarding changes to delivery schedules and potential service failures.
• Handle all billing for the Inbound Department.
• Train associates on tasks of Inbound Departments such as, but not limited to: creating of Outbound paperwork, filing systems, billing functions, accuracy verification of inbounds, and AIB standards.
• Clearly understand goals, policies, and procedures of RJW as well as those of the customers.
• Communicate customer problems, leads, and inquiries to the appropriate personnel.
• Maintain confidentiality of company information.
• Recommend improvements and implement approved improvements.
• Update reports as required by operations manager and COO.
• Assist local dispatcher in update of Tee Cards.
• Other tasks as assigned by manager.

Additional responsibilities:

• Positive telephone personality.
• Capable of being trained to be 'Phone Assertive'.
• Exceptional customer service skills.
• Organizational and scheduling skills.
• Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.

Requirements

• Basic office clerical skills.
• Must be able to type at least 40 wpm.
• 3–4 years of clerical experience.
• Basic transportation/logistics experience.

Qualifications

• High School Diploma or general education diploma (GED) is preferred.
• Must be able to communicate, read, write, and speak English.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to determine "root cause" of problem and determine corrective action.
• Knowledge of Business Operating Systems, Internet software, Word Processing, and Spreadsheet software.

Physical Demands

• Must be able to occasionally lift and/or move up to 25 pounds.
• Must be able to activate phone systems utilizing keyboards and buttons.
• Must be articulate and comfortable speaking in front of others.
• Regularly works in an indoor/office environment and required to sit and/or use repetitive hand motion.
• Frequently required to talk, hear, stand and walk.
• Must be able to work in excess of continuous 8 hours when required.
• Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.
• Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision.
• Must be able to speak and communicate clearly over telephones.
• Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.

Work Environment

• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, and fumes or airborne particles.
• The noise level in the work environment will range from quiet to moderately loud.